4
THURSDAY, DECEMBER 10, 1992
KNOW
DR LEE SAID: "THROUGH PERFORMANCE PLEDGES THE PUBLIC WILL
HAVE BEEN SET, WHETHER WHAT SERVICES ARE AVAILABLE, WHAT STANDARDS SUCH STANDARDS HAVE BEEN ACHIEVED, AND WHAT TO DO WHEN THEY ARE NOT."
START FROM STANDARDS
GENERAL
AND
TARGETS
THE DIRECTOR SAID THE PLEDGES WOULD FIRST OUT-PATIENT (GOP) SERVICE AND THE PERFORMANCE WOULD BE INTRODUCED IN PHASES.
THE
THE
SCHEME
WILL
COVER THIS WILL
15
GENERAL
BE USED TO WILL BE APPLIED ΤΟ OTHER
OF FIRST PHASE OUT-PATIENT CLINICS OUT OF A TOTAL OF 55 AND DEVELOP "BEST PRACTICE" TECHNIQUES WHICH CLINICS AT LATER STAGES.
DETAILS OF THE
PERFORMANCE
PLEDGES ARE LISTED OUT IN SPECIALLY-PREPARED LEAFLET WHICH ARE NOW AVAILABLE TO THE PUBLIC.
THE DIRECTOR SAID PREPARATORY WORK INDEED START BEFORE THE LAUNCHING OF THE SCHEME TODAY.
A
IN FULL GEAR
OF A SERVICE IMPROVEMENT
IN AREAS
PHYSICAL
THE
AMONG THEM INCLUDED THE SETTING UP
IMPROVEMENT WORK OUT DETAILS OF TEAM TO ENVIRONMENT OF THE CLINICS AND SUPPORT SERVICES.
DEVELOP A
"ANOTHER ASPECT IS TO CULTURE AMONG OUR STAFF," DR LEE SAID.
DR
LEE
USER-FRIENDLY,
CLIENT-BASED
COURSES
TRAINING SAID,
HAD BEEN TO MEET THIS END,
THE 15 TARGETED CLINICS, OTHER ORGANISED FOR DOCTORS IN CHARGE OF
OFFICERS OF THESE MIDDLE MANAGEMENT STAFF AND THE PATIENT RELATIONS CLINICS RESPECTIVELY.
"THE DEPARTMENT WILL CONDUCT PUBLIC OPINION SURVEYS OF THE
DR LEE SAID. CLINICS TO ASSESS THE ACHIEVEMENT OF THIS SCHEME,
GOP
וי
STANDARDS "IN ORDER TO MONITOR OUR ACHIEVEMENTS OF PERFORMANCE
OF THE HEALTH AND MEDICAL DEVELOPMENT WE HAVE OBTAINED AGREEMENT
11 HE ADDED. ADVISORY COMMITTEE TO ASSUME A THIRD PARTY MONITORING ROLE,
SERVICES
CONSTRUCTIVE
THE
COMMENTS DEPARTMENT
THE DIRECTOR ATTACHED IMPORTANCE TO THE
THE
FROM
PUBLIC
ON
THE
AND SUGGESTIONS OFFERED TO MAKE THE SCHEME A SUCCESS.
A PATIENT RELATIONS OFFICER CLINICS ΤΟ RESPOND ΤΟ
TO FACILITATE THIS ARRANGEMENT, WILL BE AVAILABLE AT EACH OF THE 15 TARGETED PUBLIC ENQUIRIES.
MOTIVATION
DR LEE SAID THE DEPARTMENT WOULD LATER CONSIDER IN WITH THE CIVIL SERVICE BRANCH STAFF TO PROMOTE GIVE OPEN RECOGNITION TO STAFF FOR THEIR GOOD PERFORMANCE.
ALSO
PROVIDE
CONJUNCTION SCHEME ΤΟ
FOR THE PUBLIC AND OUR DR LEE SAID.
A CHANNEL "IT WILL PATIENTS TO EXPRESS THEIR APPRECIATION,"
/THE DEPARTMENT