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WEDNESDAY, MAY 20, 1992
PUBLIC TRANSPORT
CUSTOMER MUST COME FIRST
THE GOVERNMENT LOOKS TO PUBLIC TRANSPORT OPERATORS TO PUT THE CUSTOMER FIRST AND TO RESPOND TO DEMANDS FOR IMPROVED SERVICES BY UPGRADING QUALITY AND KEEPING THEIR SERVICES WITH RISING COMMUNITY EXPECTATIONS.
AT THE SAME TIME, THE GOVERNMENT MUST AND DOES MAINTAIN A REGULATORY ROLE ΤΟ ENSURE THAT THE SERVICES PROVIDED ARE SAFE, EFFICIENT, COST-EFFECTIVE AND IN COMPLIANCE WITH TRANSPORT POLICY.
THIS WAS STATED BY THE DEPUTY SECRETARY FOR TRANSPORT, MR JOHN TELFORD, TODAY (WEDNESDAY) AT THE INTERNATIONAL CONFERENCE ON "TRANSPORT
PUTTING THE CUSTOMER FIRST" HOSTED BY THE CHARTERED INSTITUTE OF TRANSPORT IN HONG KONG.
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"THE GOVERNMENT SEEKS TO STRIKE A BALANCE BETWEEN ENCOURAGING INITIATIVE AND SELF-DISCIPLINE ON THE PART OF THE PUBLIC TRANSPORT OPERATORS, WHILE AT THE SAME TIME MAINTAINING ADEQUATE CONTROLS IN THE PUBLIC INTEREST, HE SAID.
I
EXPLAINING THE GOVERNMENT POLICY ON THE DEVELOPMENT OF PUBLIC TRANSPORT, MR TELFORD SAID THE GOVERNMENT HAD ADOPTED A POLICY OF INTER-MODAL CO-ORDINATION, GIVING PRIORITY TO THE MASS CARRIERS AND. YET MINIMISING WASTEFUL COMPETITION.
"BUT OUR APPROACH DOES ALLOW FOR HEALTHY COMPETITION TO STIMULATE PUBLIC TRANSPORT OPERATORS TO REVIEW AND IMPROVE THEIR SERVICES CONSTANTLY, AND ΤΟ IDENTIFY AND MEET CHANGING MARKET DEMANDS, HE SAID.
**
MR TELFORD SAID ALL MAJOR TRANSPORT COMPANIES HAD NOW INTRODUCED BETTER CUSTOMER RELATION ARRANGEMENTS WHICH VARIED FROM ATTENDANCE AT DISTRICT BOARD MEETINGS AND CONDUCTING OPINION SURVEYS TO ESTABLISHING CUSTOMER SERVICE CENTRES AND PASSENGER LIAISON GROUP.
**MUCH REMAINS TO BE DONE, BUT A PROMISING START HAS BEEN MADE IN PUTTING THE CUSTOMER FIRST, HE SAID.
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TOLO EXPORT SCHEME TO BENEFIT ENVIRONMENT
THE ENVIRONMENTAL PROTECTION DEPARTMENT TODAY (WEDNESDAY) A SCHEME TO TAKE RELEASED DETAILS OF THE ENVIRONMENTAL BENEFITS OF EFFLUENT FROM SHA TIN TREATMENT WORKS TO THE KAI TAK NULLAH.
THE TREATMENT WORKS PURIFIES THE SEWAGE BY FULL BIOLOGICAL
90% NITROGEN REMOVAL TREATMENT WITH
SO
IT THAT
MEETS THE SAME STANDARDS AS ARE USED IN EUROPE AND NORTH AMERICA.
/DETAILED INVESTIGATIONS .....