TUESDAY, OCTOBER 9, 1990
WILL SERVICES
THE USB
IMPROVEMENTS AND
HOTLINE
"I EXPECT MORE PEOPLE
OF MORE NEW
INTRODUCTION
SERVICES," HE SAID.
THE HOTLINE WAS WELL-RECEIVED BY THE PUBLIC AS ENQUIRIES RECEIVED WERE ON THE INCREASE OVER THE PAST ADDED.
HOTLINE, WHICH WAS
WITH
THE
то WELFARE
THE NUMBER OF FEW YEARS, HE
IN INTRODUCED THE MAIN FUNCTIONS OF THE
IN RELATION TO THE PUBLIC INQUIRIES OCTOBER 1980, ARE TO ANSWER
SWD OFFICES, DEPARTMENT'S SERVICES, TO REFER CALLERS TO APPROPRIATE
VOLUNTARY WELFARE AGENCIES FOR RELEVANT GOVERNMENT DEPARTMENTS AND ASSISTANCE AND FOLLOW-UP SERVICES, AND TO RENDER IMMEDIATE COUNSELLING WHEN NECESSARY.
IS MANNED ΤΟ 10 PM AND PUBLIC THESE
THE HOTLINE SERVICE IS OPERATED ROUND-THE-CLOCK. IT BY FOUR SOCIAL WORK ASSISTANTS, WORKING ON SHIFT FROM 9 AM FROM MONDAY TO SATURDAY AND FROM 1 PM TO 10 PM ON SUNDAYS
WILL OPERATE OUTSIDE HOLIDAYS. AN AUTOMATIC RECORDING SYSTEM HOURS.
WITH THE
IN
ACTUALLY
MR VICTOR KWAN, A SOCIAL WORK ASSISTANT WHO HAS BEEN HOTLINE OFFICE FOR MORE THAN EIGHT YEARS, SAID HE ENJOYED THE JOB.
HE THAT
WAS HE ANSWERING TELEPHONE ENQUIRIES, HELPING OTHERS TO SOLVE THEIR SOCIAL AND PERSONAL PROBLEMS.
REALISED
HE SAID HIS JOB REQUIRED COMMON SENSE AND PATIENCE.
MR KWAN SAID: "WHEN A PERSON DECIDED TO CALL US, HE WAS TO BE IN A STATE OF DEPRESSION OR FRUSTRATION, IMMEDIATE ATTENTION. IN SITUATION LIKE THESE, I CALLER AND PATIENTLY PROVIDE PROPER ADVICE."
LIKELY
AND IS IN NEED OF HAVE TO
THE PACIFY
PEOPLE
OVER THE YEARS, MR KWAN HAS ASSISTED THOUSANDS OF NEEDY WITH DIFFERENT PROBLEMS TO OBTAIN APPROPRIATE ASSISTANCE AND SERVICES.
ONE RECALLED THAT FALLING INTO REMINISCENCE, HE GENTLEMAN CALLED UP ON ISSUES RELATING TO HIS FAMILY LIFE. CONVERSATION, MR KWAN HEARD A "CLICK" OVER THE PHONE.
EVENING, DURING
A
THE
"I WAS IMMEDIATELY ALERTED
AND REALISED THAT
AN OVER CONVERSATION TO THE SOMEONE LISTENING LISTENER HAPPENED TO BE THE WIFE OF THE CALLER.
IT SHOULD EXTENSION.
BE
THE
"I GOT HOLD OF THE CHANCE AND ADVISED IMPORTANCE OF MUTUAL TRUST FOR A MARRIED COUPLE. THEY TOOK HEED OF
FAMILY SOCIAL ADVICE AND THEY WERK IMMEDIATELY REFERRED TO A FOR FOLLOW-UP COUNSELLING SERVICE,"
HE ADDED.
THE
CALLER'S WIFE THE
MY WORKER
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