SATURDAY, MARCH 11, 1989

2

TRANSPORT COMPLAINTS DECLINE BY EIGHT PER CENT

*

TRANSPORT COMPLAINTS DURING THE THIRD QUARTER OF 1988-89, THE

RECEIVED A TOTAL OF UNIT (TCU) OF THE TRANSPORT ADVISORY COMMITTEE

OF EIGHT PER CENT COMPARED WITH 2,729 COMPLAINTS, A DECLINE

THE

PREVIOUS QUARTER.

A SPOKESMAN FOR THE TCU SAID TODAY (SATURDAY) WERE RELATED MAINLY TO PUBLIC TRANSPORT SERVICES, TRAFFIC ROAD MAINTENANCE AND ENFORCEMENT.

IN CONNECTION WITH THE

ADEQUACY

THAT COMPLAINTS CONDITIONS,

BUS KONG

SERVICE, ISLAND,

OF FRANCHISED OF 201 COMPLAINTS THERE WERE A TOTAL

COVERING HONG KOWLOON AND THE NEW TERRITORIES, INCLUDING 24 COMPLAINTS RAIL TRANSIT FEEDER BUS ROUTES.

CASES.

ABOUT LIGHT

COMPARED WITH THE PREVIOUS QUARTER, THERE WAS A DECLINE

OF 40

A TOTAL ON THE STANDARD OF FRANCHISED BUS SERVICE, THERE WERE

THE PREVIOUS QUARTER. THESE OF 416 COMPLAINTS COMPARED WITH 414 IN COMPLAINTS

UP WITH THE BUS COMPANIES

CONCERNED.

WERE INDIVIDUALLY TAKEN

THE NUMBER OF COMPLAINTS AGAINST TAXI 601 CASES IN THE PREVIOUS QUARTER TO 535 CASES.

SERVICE

DECREASED FROM

TAXI SERVICE AS IN THE PREVIOUS QUARTER, THE COMPLAINTS ABOUT

ROUTEING, WERE CONCERNED WITH TAXI DRIVERS NOT TAKING THE MOST DIRECT

HIRE OR SOLICITING OVERCHARGING, REFUSING

PASSENGERS, FAILING TO DRIVE TO DESTINATIONS, AND MISCONDUCT OR DRIVING IN A POOR MANNER.

PROVIDED BY THE NUMBERS OF COMPLAINTS RELATED TO THE SERVICES

RAILWAY, THE KOWLOON-CANTON RAILWAY, LIGHT RAIL TRANSIT, MASS TRANSIT

LAST QUARTER'S 153 HONGKONG TRAMWAYS AND THE PEAK TRAMWAY FELL FROM. CASES TO 132 CASES.

WITH

KONG 27

THERE WERE 40 COMPLAINTS AGAINST SERVICES RUN BY THE HONG

COMPARED COMPANY, YAUMATI FERRY COMPANY AND THE STAR FERRY CASES IN THE PREVIOUS QUARTER.

MAIN THE

AREAS OF COMPLAINT WERE ADEQUACY OF SERVICE, REGULARITY OF SERVICE AND PASSENGER FACILITIES.

SAID THE SPOKESMAN

THAT COMPLAINTS ABOUT ROAD CONGESTION

47 153 ON HONG KONG ISLAND, 193 IN KOWLOON, TOTALLED 399 CASES THE NEW TERRITORIES AND SIX IN TUNNEL AREAS.

IN

INCLUDED

INADEQUATE

ROAD

TRAFFIC CAPACITY

ROAD CONGESTION OBSTRUCTION,

ΤΟ FACTORS CONTRIBUTING ENGINEERING MATTERS, VEHICLE AND ROAD WORKS,

/COMPLAINTS ABOUT

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