MONDAY, JULY 25, 1988
TRANSPORT COMPLAINTS RISE BY 11 PER CENT
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THE TRANSPORT ADVISORY COMMITTEE'S TRANSPORT COMPLAINTS UNIT (TCU) RECEIVED A TOTAL OF 7,568 COMPLAINTS IN 1987-88, AN INCREASE OF 11 PER CENT WHEN COMPARED WITH THE FIGURE IN THE PREVIOUS YEAR.
THE ACTING EXECUTIVE SECRETARY OF THE TCU. MR FAN MAN-YEE, SAID TODAY (MONDAY) THAT PUBLIC TRANSPORT SERVICES AND TRAFFIC CONDITIONS REMAINED THE MAIN SUBJECTS OF PUBLIC COMPLAINTS ABOUT TRANSPORT MATTERS RECORDED IN THE UNIT'S ANNUAL REPORT JUST RELEASED.
AMONG THE 7,568 COMPLAINTS, 45 PER CENT WERE ON PUBLIC TRANSPORT SERVICES AND ABOUT 16.9 PER CENT STEMMED FROM ROAD CONGESTION. OTHER MAJOR COMPLAINT AREAS WERE LAW ENFORCEMENT AND
ROAD MAINTENANCE.
ON COMPLAINTS ABOUT BUS SERVICES, HE SAID THAT THE NUMBER DROPPED FROM 1,562 IN 1986-87 TO 1,394 IN 1987-88. THEY WERE MOSTLY RELATED TO INADEQUATE SERVICE AND STANDARD OF SERVICE.
A TOTAL OF 502 COMPLAINTS WERE ABOUT INADEQUATE FRANCHISED
SERVICES,
BUS
COMPLAINTS OF SUCH NATURE LODGED AGAINST BUS SERVICES ON HONG KONG ISLAND, AND IN KOWLOON AND THE NEW TERRITORIES FELL 30 PER CENT RESPECTIVELY WHEN COMPARED WITH THE PREVIOUS PERIOD.
COMPLAINTS ABOUT INADEQUATE BUS SERVICES FOR HONG KONG ISLAND
DROPPED FROM 141 IN 1986-87 TO 98 IN 1987-88.
THE INCREASED DEMAND FOR SERVICE IMPROVEMENT FOR THE SOUTHERN DISTRICT WAS MET BY THE INTRODUCTION OF WIGH CAPACITY THREE-AXLE BUSES ON SOME ROUTES IN NOVEMBER LAST YEAR AND AN ADDITIONAL ROUTE FROM AP LEI CHAU TO CENTRAL.
COMPLAINTS CONCERNING KOWLOON AND THE NEW TERRITORIES 340, A DROP OF 30 PER CENT FROM THE PREVIOUS YEAR'S FIGURE.
TOTALLED
THE NEW TERRITORIES BUS SERVICES ACCOUNTED FOR APPROXIMATELY 70 PER CENT OF THESE COMPLAINTS, TOTALLING 251 CASES, A DECLINE OF 147
+
THERE WERE STILL COMPLAINTS ABOUT INADEQUATE EXTERNAL BUS ROUTES FROM THE RESIDENTS OF NEW TOWNS, NAMELY TUEN MUN, SIIA ΤΙΝ AND MA ON SHAN.
THEY WERE OFTEN ACCOMPANIED BY REQUESTS FOR DIRECT BUS SERVICES TO URBAN KOWLOON AND THESE WERE REFERRED ΤΟ THE TRANSPORT DEPARTMENT FOR CONSIDERATION.
THE TOU