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SATURDAY, JUNE 14, 1986
THE EXECUTIVE SECRETARY OF THE TCU, MR MOHAMMED RUMJAHN, SAID COMPLAINTS ABOUT PUBLIC TRANSPORT SERVICES ACCOUNTED FOR 608 CASES OR MORE THAN TWO-FIFTHS OF ALL COMPLAINTS RECEIVED.
BUS SERVICES AND GREEN MINIBUS SERVICES WERE THE PRINCIPAL TARGETS OF COMPLAINTS ALTHOUGH COMPLAINTS ABOUT BUS SERVICES DECREASED FROM 470 CASES IN THE PREVIOUS QUARTER TO 390 CASES THIS QUARTER,
NOTING THAT THE NUMBER OF COMPLAINTS ABOUT INADEQUATE BUS SERVICES ON THE HONG KONG ISLAND DECREASED FROM 56 TO 47, MR RUMJAHN SAID THIS COULD BE ATTRIBUTED TO IMPROVEMENTS MADE BETWEEN NOVEMBER 1985 AND MARCH WHEN NINE EXISTING BUS ROUTES IN SOUTHERN DISTRICT WERE STRENGTHENED AND TWO NEW ROUTES INTRODUCED.
COMPLAINTS ABOUT INADEQUATE BUS SERVICES IN KOWLOON AND THE NEW TERRITORIES ALSO DECREASED, FROM 120 TO 98, AND ABOUT HALF OF THEM INVOLVED BUS SERVICES IN TUEN MUN AND TAI PO. THERE WAS A MARKED REDUCTION IN COMPLAINTS RECEIVED FROM RESIDENTS OF SHA TIN.
+COMPLAINTS ABOUT INADEQUATE BUS SERVICES ARE TAKEN UP WITH THE TRANSPORT DEPARTMENT AS THESE CASES ARE RELATED TO SERVICES ABOVE THE LEVEL OF PROVISION OR OUTSIDE THE ROUTE NETWORK AGREED WITH THE FRANCHISED BUS COMPANIES, MR RUMJAHN EXPLAINED.
THE UNIT ALSO RECEIVED FEWER COMPLAINTS ABOUT THE STANDARD OF SERVICE PROVIDED BY THE TWO MAJOR FRANCHISED BUS COMPANIES - 104 WERE DIRECTED AT THE CHINA MOTOR BUS COMPANY LIMITED AND 75 AGAINST THE KOWLOON MOTOR BUS COMPANY LIMITED. THESE COMPLAINTS WERE MAINLY CONCERNED WITH REGULARITY OF SERVICE, CONDUCT OF BUS DRIVERS AND CONDITION OF BUSES.
+COMPLAINTS ABOUT STANDARD OF SERVICE WERE REFERRED TO THE BUS COMPANIES FOR ACTION. OF THESE, APPROXIMATELY TWO-FIFTHS OF THE CASES WERE FOUND BY THE BUS COMPANIES TO BE SUBSTANTIATED AFTER INVESTIGATION, MR RUMJAHN SAID.
GREEN MINIBUS SERVICES ATTRACTED A SLIGHTLY SMALLER NUMBER OF COMPLAINTS, DOWN FROM 113 IN THE PREVIOUS QUARTER TO 99 THIS QUARTER. THE MAIN AREAS OF COMPLAINTS WHICH WERE SUBSEQUENTLY TAKEN UP WITH THE INDIVIDUAL OPERATORS THROUGH THE TRANSPORT DEPARTMENT INCLUDED NON-ADHERENCE TO ROUTE ING, CONDUCT AND PERFORMANCE OF DRIVERS, IRREGULAR SERVICE AND OVERCHARGING.
COMMENTING ON AN INCREASE IN COMPLAINTS ABOUT THE SERVICES OF THE KOWLOON-CANTON RAILWAY (KCR) AND THE MASS TRANSIT RAILWAY (MTR) MR RUMJAHN SAID THAT FOR THE KCR, THIS COULD MAINLY BE ATTRIBUTED TO MORE COMPLAINTS ABOUT TRAIN DELAY CAUSED BY TRACK-LAYING WORKS AT TAI WA! STATION WHILE THE INCREASE FOR THE MTR COULD BE DUE TO MORE SUGGESTIONS CONCERNING IMPROVEMENTS TO PASSENGER SERVICES AND
FACILITIES AT STATIONS.
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