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WEDNESDAY, FEBRUARY 13, 1985
THERE WERE 784 CASES RECORDED, AGAINST 904 IN 1982-83, A DECREASE OF 13 PER CENT.
367.
COMPLAINTS INVOLVING THE CHINA MOTOR BUS COMPANY TOTALLED
THE KOWLOON MOTOR BUS COMPANY, WITH TWICE THE FLEET SIZE AND RIDERSHIP OF CMB'S, HAD A LOWER NUMBER OF 347.
WHEN COMPARED WITH THE PREVIOUS YEAR'S COMPLAINTS, THE 367 COMPLAINTS ABOUT CMB'S STANDARD OF SERVICE SHOWED Å DROP OF 129 CASES OR 26 PER CENT.
THE MAJOR REDUCTION WAS IN COMPLAINTS AGAINST BUS DRIVERS. THE NUMBER FELL FROM 292 TO 190, BUT STILL ACCOUNTED FOR OVER 50 PER CENT OF THE TOTAL COMPLAINTS CONCERNING CMB.
COMPLAINTS ABOUT CMB BUSES NOT KEEPING TO SCHEDULED FREQUENCY ALSO WENT DOWN FROM 146 IN THE PREVIOUS YEAR TO 96. ON THE OTHER HAND, COMPLAINTS ABOUT THE CLEANLINESS OF BUSES, PASSENGER FACILITIES AND GENERAL STANDARD INCREASED. EIGHTY-ONE CASES WERE RECORDED, AS AGAINST 58 OF THE PREVIOUS YEAR, MR PANG SAID.
COMPLAINTS ABOUT KMB'S STANDARD OF SERVICE WERE NEARLY THE SAME IN THE LAST TWO YEARS - 358 IN 1982-83 AND 357 IN 1983-84.
BUSES NOT KEEPING TO SCHEDULED FREQUENCY WERE THE MAIN SUBJECT DURING THE YEAR UNDER REVIEW. THEY ACCOUNTED FOR 148 CASES, AN INCREASE OF 26 CASES OVER THE PREVIOUS YEAR. COMPLAINTS ABOUT THE CLEANLINESS OF BUSES, PASSENGER FACILITIES AND GENERAL STANDARD ALSO INCREASED BY 10 ̊ CASES, TO 105. BUT COMPLAINTS AGAINST BUS CAPTAINS MADE UP 94 CASES ONLY (27 PER CENT OF THE TOTAL OF 357), REPRESENTING A DROP OF 37 CASES OVER THE PREVIOUS YEAR.
MR PANG POINTED OUT THAT ROAD CONGESTION WAS AT THE ROOT OF MANY PROBLEMS EXPERIENCED BY THOSE WHO COMPLAINED TO THE TRANSPORT COMPLAINTS UNIT. DURING THE YEAR, 2 159 COMPLAINTS ABOUT TRAFFIC CONDITIONS AND LAW ENFORCEMENT WERE RECEIVED.
OF THESE, 990 OR NEARLY 20 PER CENT, WERE RELATED TO ROAD CONGESTION, HE SAID.
+MOST OF THE COMPLAINTS ABOUT CONGESTION WERE GENERATED FROM THE URBAN AREAS. COMPLAINTS OF THIS NATURE RECEIVED FROM ROAD USERS IN THE NEW TERRITORIES MADE UP ABOUT 15 PER CENT OF THE TOTAL OF 990 COMPLAINTS. THE MAIN SUBJECTS WERE TRAFFIC ARRANGEMENTS, TRAFFIC LIGHTS AND VEHICLE OBSTRUCTION. PROPORTION OF THE COMPLAINTS INVOLVED HAWKER OBSTRUCTION AND LEARNER DRIVERS.
A SMALL
+OF THE COMPLAINTS ABOUT CONGESTION FEWER WERE CAUSED BY TRAFFIC ARRANGEMENTS AND TRAFFIC LIGHTS. THE NUMBER DROPPED FROM 647 IN THE PREVIOUS YEAR TO 522.
THE NUMBER