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WEDNESDAY, NOVEMBER 25, 1981
TAC CHAIRMAN URGES MORE PEOPLE
TO USE TRANSPORT COMPLAINTS UNIT
***
MORE PEOPL. SHOULD USE THE TRANSPORT COMPLAINTS UNIT SO THAT THE TRANSPORT ADVISORY COMMITTEE (TAC) CAN HAVE A COMPREHENSIVE VIEW = +WHAT THE PUBLIC REALLY WANTS FROM HONG KONG'S PUBLIC TRANSPORT SYSTEM. +
THE CHAIRMAN OF THE TAC, MR T.S. LO, SAID THIS TODAY (WEDNESDAY) AFTER HIS COMMITTEE ENDORSED THE FIRST ANNUAL REPORT OF THE TRANSPORT COMPLAINTS UNIT (TCU).
THE REPORT. PREPARED BY THE TCU'S EXECUTIVE SECRETARY. MR JAMES KWAN, SAYS THAT, ALTHOUGH THE UNIT DOES NOT HAVE A BIG STAFF, IT MANAGED TO COMPLETE 2 800 OR 60 PER CENT OF THE CASES RECEIVED UP TO THE END OF SEPTEMBER THIS YEAR.
THE REPORT LISTS SEVEN MAIN AREAS OF COMPLAINT: BUS DRIVERS, BUSES NOT KEEPING TO SCHEDULES, NEED FOR IMPROVEMENTS TO BASIC CUS FREQUENCIES, TRAFFIC CONGESTION, PEDESTRIAN CROSSINGS AND TRAFFIC LIGHTS, ILLEGAL PARKING AND ABANDONED VEHICLES, AND TAXI DRIVER MALPRACTICES.
THE REPORT IS NOW BEING PRINTED AND WILL BE DISTRIBUTED TO THE MEDIA, DISTRICT BOARDS AND PUBLIC TRANSPORT OPERATORS FOR INFORMATION.
MR LO SAID HE WAS PLEASED WITH THE PERFORMANCE OF THE TCU BECAUSE THE UNIT HAI TO ESTABLISH ITS CREDIBILITY FROM ITS INCEPTION.
+THIS WAS BY NO MEANS AN EASY TASK AS SEVERAL MORE COMMONLY KNOWN CHANNELS OF COMPLAINT WERE IN EXISTENCE WHEN THE TCU WAS SET UP,+ HE ADDED.
THE TCU IS LOCATED AT ROOM 904, CAPITOL CENTRE, CAUSEWAY BAY. ITS HOTLINE FOR COMPLAINTS - 5-776866 - IS EQUIPPED WITH AN AUTOMATIC RECORDING DEVICE TO TAKE CALLS FROM THE PUBLIC OUTSIDE OFFICE HOURS.
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