TUESDAY, AUGUST 25, 1981
RELOCATION HELPS SPEED UP TRANSPORT COMPLAINTS SERVICE
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THE TRANSPORT COMPLAINTS UNIT OF THE TRANSPORT ADVISORY TOMMITTEE CAN NOW DEAL WITH COMPLAINTS ABOUT PUBLIC TRANSPORT MORE SPEEDILY AND EXAMINE PROBLEMS IN GREATER DETAIL.
THIS FOLLOWS THE RELOCATION OF THE UNIT TO ROOM 904 CAPITOL CENTRE, CAUSEWAY BAY, AND A NEAR DOUBLING IN THE NUMBER OF STAFF TO 13.
THE RELOCATION, EFFECTIVE FROM TOMORROW (WEDNESDAY), ALSO HAS ANOTHER SIGNIFICANCE, ACCORDING TO THE UNIT'S EXECUTIVE SECRETARY, MR JAMES KWAN.
+NOW THAT IT IS PHYSICALLY SEPARATED FROM THE TRANSPORT DEPARTMENT, THE UNIT WILL BE ABLE TO DEMONSTRATE ITS AUTONOMOUS IDENTITY, HE SAID.
*WITH THE BUILD-UP IN STAFF AND OTHER RESOURCES, WE ARE NOW IN A POSITION TO DEAL WITH COMPLAINTS MUCH FASTER AND TO GO DEEPER INTO TRANSPORT PROBLEMS.
+OUR NEW TELEPHONE HOTLINE NUMBER FOR COMPLAINTS IS 5-776866, WHICH IS EQUIPPED WITH AN AUTOMATIC RECORDING DEVICE TO HANDLE CALLS FROM MEMBERS OF THE PUBLIC OUTSIDE OFFICE HOURS.+
MR KWAN APPEALED TO COMMUTERS TO MAKE GOOD USE OF THE
HOTLINE.
+ALTHOUGH THE TOTAL NUMBER OF COMPLAINTS DROPPED BY ABOUT 14 PER CENT IN THE APRIL TO JUNE QUARTER, TELEPHONE COMPLAINTS ROSE BY 13 PER CENT, HE SAID.
+THIS IS A CLEAR INDICATION THAT PEOPLE PREFER TO PICK UP A TELEPHONE TO COMPLAIN INSTEAD OF WRITING A LETTER OR LODGING A COMPLAINT IN PERSON.+
MR KWAN STRESSED THAT THE ACCUMULATION OF COMPLAINTS ABOUT TRANSPORT MATTERS, NO MATTER HOW TRIVIAL, WAS THE +SECRET WEAPON+ OF THE UNIT.
+WITHOUT THE STRONG SUPPORT OF THE COMMUNITY, THE UNIT WILL NOT BE ABLE TO ACHIEVE ITS AIM OF GIVING POINTERS ON POLICY TO THE TRANSPORT ADVISORY COMMITTEE AND TO THE ADMINISTRATION, HE SAID.
+MORE COMPLAINTS CAN ONLY HELP BRING ABOUT MORE IMPROVEMENTS TO THE TRANSPORT SYSTEM.+
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