SUNDAY, MAY 10, 1981
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POST OFFICE SALES SYSTEM A BIG SUCCESS
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THE SALES SYSTEM INTRODUCED BY THE POST OFFICE TWO YEARS AGO TO PROMOTE SPEEDPOST AND OTHER POSTAL SERVICES AND TO IMPROVE CUSTOMER RELATIONS, PARTICULARLY WITH THE BUSINESS COMMUNITY, HAS BEEN VERY SUCCESSFUL.
SOME 160 FIRMS AND ORGANISATIONS SIGNED CONTRACTS WITH THE POST OFFICE IN 1980 TO USE THE SPEEDPOST SERVICE, AN INCREASE OF 17 PER CENT OVER THE 1979 FIGURE.
IN ADDITION, SOME 100 000 ITEMS WERE HANDLED FROM OTHER CUSTOMERS ON NON-CONTRACT TERMS. REVENUE PRODUCED FROM THE SERVICE IN 1980 AMOUNTED TO MORE THAN $14 MILLION, REPRESENTING A 60 PER CENT INCREASE OVER THE PRECEDING YEAR.
TWO POSTAL SERVICE REPRESENTATIVES APPOINTED UNDER THE SALES SYSTEM VISIT FIRMS AND ORGANISATIONS TO EXPLAIN THE FULL RANGE OF POSTAL SERVICES THE POST OFFICE HAS TO OFFER. THEY ALSO KEEP IN CLOSE CONTACT WITH MAIN USERS OF POSTAL SERVICES IN ORDER TO HAVE A BETTER UNDERSTANDING OF THE IR REQUIREMENTS AND PROBLEMS. ANY FIRM WISHING TO DISCUSS POSTAL MATTERS WITH A POSTAL SERVICE REPRESENTATIVE CAN CONTACT MR LEE KI-PONG OR MR CHEUNG KANG-CHING ON 5-2671108.
+SINCE THE SYSTEM WAS STARTED, SOME 2 500 CALLS HAVE BEEN MADE TO CUSTOMERS, FIRMS AND ORGANISATIONS, SAID MR LEE KI-PONG, ONE OF THE POSTAL SERVICE REPRESENTATIVES.
+AFTER RECEIVING ADVICE FROM OUR REPRESENTATIVES, SOME MAIN USERS OF POSTAL SERVICES IMPROVED THEIR METHOD OF POSTING. THIS HAS RELIEVED THE POST OFFICE OF SOME WORK AND HAS RESULTED IN A BETTER SERVICE TO THE USERS, HE EXPLAINED.
+FOR EXAMPLE, ADVICE HAS BEEN GIVEN TO FIRMS AND ORGANISATIONS WITH COMPUTER ADDRESS FILES ON HOW TO CODE AND SEGREGATE THE IR ENVELOPES ACCORDING TO DELIVERY AREAS.+
+THE SET UP OF MAIL ROOMS WITHIN CERTAIN FIRMS AND ORGANISATIONS HAS ALSO BEEN IMPROVED WITH THE HELP OF THE POSTAL SERVICE REPRESENTATIVES,+ MR LEE ADDED.
TO GIVE USERS OF POSTAL SERVICES SOME IDEA OF THE OPERATION OF THE POST OFFICE, THE POSTAL SERVICE REPRESENTATIVES HAVE ARRANGED VISITS TO THE GENERAL POST OFFICE ON SATURDAYS TO ILLUSTRATE MAIL HANDLING PROCEDURES AND OTHER MATTERS OF INTEREST TO USERS OF THE POST.
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