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WEDNESDAY, NOVEMBER 5, 1980

COMPLAINTS AND GRIEVANCE PROCEDURE

THE COMMISSION RECOMMENDED THE SETTING UP OF A PROPER PROCEDURE IN ALL GOVERNMENT DEPARTMENTS TO DEAL WITH STAFF COMPLAINTS AND GRIEVANCES.

ROLE OF THE STANDING COMMISSION

THE COMMISSION CONSIDERED CAREFULLY WHETHER IT SHOULD TAKE UP THE ROLE OF ARBITRATOR+, +ADJUDICATOR OR MEDIATOR IN DISPUTES BETWEEN THE ADMINISTRATION AND CIVIL SERVANTS, BUT ENDORSED THE MAJORITY VIEW PUT TO IT THAT THE COMMISSION SHOULD NOT BE SO INVOLVED. AT THE SAME TIME THE COMMISSION AFFIRMED ITS INTENTION TO PLAY AN ACTIVE ROLE IN CONSULTATION AND CONTRIBUTE TOWARDS THE IMPROVEMENT OF STAFF-MANAGEMENT RELATIONS.

CONCLUSION

THE GENERAL VIEW OF THE COMMISSION ON CONSULTATION IS BEST SUMMED UP IN CHAPTER 8 OF THE REPORT, AN EXTRACT FROM WHICH READS:

+HONG KONG'S ACHIEVEMENTS AND SUCCESS IN THE PAST THREE DECADES HAVE BEEN DUE TO THE INDUSTRY AND PERSEVERANCE OF ITS WORK-FORCE. THE FLEXIBILITY AND ENTERPRISE OF MANAGEMENT BOTH IN THE PUBLIC AND PRIVATE SECTORS, AND THE STABILITY OF THE INDUSTRIAL AND POLITICAL SCENE. AGAINST THIS BACKGROUND, WE BELIEVE THAT ANY CIVIL SERVICE CONSULTATIVE MACHINERY SHOULD BE VIEWED NOT AS AN END, BUT RATHER AS A MEANS TO BETTER STAFF RELATIONS. IMPROVED MANAGEMENT AND A MORE EFFICIENT SERVICE TO THE PUBLIC. IN OTHER WORDS, SUCH MACHINERY MUST BE GEARED TO THE PRACTICAL NEEDS AND CIRCUMSTANCES OF HONG KONG, AND NOT INTRODUCED OR EXPANDED SIMPLY BECAUSE IT IS THOUGHT TO BE A FASHIONABLE THING TO DO. WE CONSIDER THAT JOINT CONSULTATION SHOULD BE THE IMMEDIATE GOAL.+

IMPLEMENTATION

THE GOVERNMENT SPOKESMAN SAID THE RECOMMENDATIONS OF THE REPORT WOULD BE IMPLEMENTED IN STAGES OVER THE NEXT TWO YEARS. HE ADDED THAT THE GOVERNMENT WOULD NOW WORK OUT THE PRACTICAL ASPECTS OF IMPLEMENTING THE RECOMMENDATIONS OF THE REPORT IN CONSULTATION WITH HEADS OF DEPARTMENT AND STAFF ASSOCIATIONS.

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