THURSDAY, FEBRUARY 28, 1980
NEW TELEPHONE LINES TO REPORT FAULTS IN WATER SUPPLY
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TWO DIRECT TELEPHONE LINES FOR REPORTING TECHNICAL FAULTS CONCERNING WATER SUPPLY WILL COME INTO USE AT THE WATER SUPPLIES DEPARTMENT'S KOWLOON TECHNICAL COMPLAINT CENTRE IN ARGYLE STREET ON SATURDAY (MARCH 1).
THE NEW TELEPHONE LINES 3-960219 AND 3-960210 WILL BE MANNED BETWEEN 8.30 AM AND 10 PM DAILY.
+AFTER 10 PM EACH DAY ALL TECHNICAL COMPLAINTS SHOULD BE DIRECTED TO TELEPHONE 3-948261,+ A SPOKESMAN FOR THE DEPARTMENT SAID.
HE EXPLAINED THAT AN AUTOMATIC ANSWERING SYSTEM HAS BEEN INSTALLED TO INFORM CALLERS OF THE DAILY SWITCH-OVER FROM 3-960219 AND 3-960210 TO 3-948261 BETWEEN 10 PM AND 8.30 AM THE FOLLOWING DAY. THEREFORE, MEMBERS OF THE PUBLIC SHOULD HAVE NO DIFFICULTY WHEN REPORTING TECHNICAL FAULTS AT ANY TIME OF THE DAY.
THE INTRODUCTION OF THE NEW DIRECT TELEPHONE LINES IS PART OF A MOVE TO IMPROVE THE SERVICE OF THE TECHNICAL COMPLAINT CENTRE, HE ADDED.
THE SPOKESMAN REMINDED MEMBERS OF THE PUBLIC TO INCLUDE THE FOLLOWING INFORMATION WHEN MAKING A REPORT ON TECHNICAL FAULTS: NAME, ADDRESS AND TELEPHONE NUMBER OF THE CALLER, AS WELL AS NATURE OF THE COMPLAINT AND LOCATION. FOR EXAMPLE, THE CALLER SHOULD SPECIFY WHETHER THE FAULT IS IN A CARRIAGEWAY OR A
FOOTPATH OR INSIDE THE BOUNDARY OF A BUILDING. IT IS ALSO IMPORTANT TO KNOW THE EXTENT OF THE FAULT IN CASE OF A MAINS LEAK OR BURST AND FOR HOW LONG A DEFECT IN SUPPLY HAS EXISTED.
+THESE DETAILS ARE ESSENTIAL IF PROPER PRIORITIES ARE TO BE ESTABLISHED AND QUICK ATTENDANCE AND EFFECTIVE REPAIR WORK ARE TO BE CARRIED OUT BY OUR STAFF, UNLESS A COMPLAINANT KNOWS THAT THE FAULT IS LOCATED OUTSIDE THE BOUNDARY OF A BUILDING, IT IS ADVISABLE TO CHECK FIRST WITH THE CARETAKER BEFORE REPORTING TO THIS DEPARTMENT, THE SPOKESMAN SAID.
ANY COMPLAINT OR ENQUIRY OF A NON-TECHNICAL NATURE CONCERNING SUCH MATTERS AS WATER ACCOUNTS, DEPOSITS OR ROUTINE ENQUIRIES SHOULD BE DIRECTED TO TELEPHONE 5-7900222/4 (3 LINES) AT THE WATER SUPPLIES DEPARTMENT, HEADQUARTERS, IN LEIGHTON CENTRE, DURING NORMAL OFFICE HOURS.
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