SUNDAY, JANUARY 15, 1978
INLAND REVENUE DEPARTMENT APPOINTS COMPLAINTS OFFICER
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A SENIOR ASSESSOR OF THE INLAND REVENUE DEPARTMENT, MR. LING MAN-WAI, HAS BEEN APPOINTED COMPLAINTS OFFICER TO PROVIDE THE PUBLIC WITH AN ADDITIONAL MEANS OF LODGING COMPLAINTS ABOUT THE DEPARTMENT.
ANNOUNCING THE APPOINTMENT TODAY, THE COMMISSIONER OF INLAND REVENUE MR. R.V. GIDDY SAID MR. LING WILL START HANDLING COMPLAINTS TOMORROW (MONDAY) CONCERNING INCIVILITY, DELAYS AND INEFFICIENCY.
BUT COMPLAINTS RELATING TO THE CORRECTNESS OF ASSESSMENTS AND THE LAW ITSELF WILL NOT BE HANDLED BY THE COMPLAINTS OFFICER.
MR. GIDDY SAID: THERE ARE ALREADY ADEQUATE SAFEGUARDS, BOTH LEGAL AND ADMINISTRATIVE TO ENSURE THAT OBJECTIONS AGAINST ASSESSMENTS ARE PROPERLY PROCESSED UNTIL EITHER THE OBJECTION IS WITHDRAWN OR A FORMAL DECISION IS ISSUED BY ME.+
+MY FUNCTION IS TO ADMINISTER THE LAW AND NOT TO MAKE HE ADDED.
IT,+
TO ACHIEVE MAXIMUM EFFECT, THE PUBLIC ARE ASKED TO AVAIL THEMSELVES TO THE SERVICE OF THE COMPLAINTS OFFICER ONLY WHEN THEY HAVE BEEN UNABLE TO OBTAIN SATISFACTION FROM THE OFFICER HANDLING THE CASE OR HIS IMMEDIATE SUPERIOR.
MR. GIDDY FURTHER POINTED OUT THAT COMPLAINTS, REQUESTS AND ENQUIRIES SHOULD NOT BE DIRECTED TO THE COMPLAINTS OFFICER IN THE FIRST INSTANCE BECAUSE IN THE GREAT MAJORITY OF CASES PROBLEMS MIGHT BE QUICKLY AND READILY RESOLVED WITHOUT REFERENCE TO THE COMPLAINTS OFFICER.
HOWEVER, IF THE COMPLAINTS HAVE NOT BEEN DEALT WITH TO THE TAXPAYER'S SATISFACTION, HE CAN TELEPHONE THE COMPLAINTS OFF ICER AT 5-245858, 5-247878 OR WRITE TO G.P.0. BOX 11234, HONG KONG.
ALL COMPLAINTS MADE TO THE COMPLAINTS OFFICER MUST INCLUDE COMPLETE DETAILS TO ENABLE A FULL INVESTIGATION TO BE CARRIED OUT.
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