SATURDAY, AUGUST · . 26,
GETTING THINGS
1939.
DONE
NNOYED at having to have a casual customer about the remedled this immediately, and ten in the cafe of a cinema manner in which merchandise business in the department in with a veritable wind, blowing was wrapped when handed over | creased. down my neck, I sent a polite the counter. As a result, he note to the manager, signed | reorganised his entire system of Profiting By Complaints with my name and giving my packing, and received congratu-
lations from many old
address.
CUR-
A few days later I met him.tomers, some of whom told him "Thank you for complaining that they often thought of about the draught in the cafe," complaining, but never got down he said amiably. "Since you to it. drew my attention to it I've re-
comfortable, and business has picked up there already,”
arranged the cafe, made it more
It pays to complain if your grumble is a legitimuste ond and if you complain to the right person. But be fair, It is no use venting your wrath on the servant of a company, say a bus conductor or a waitress; there is not much that they can do about it.
But if you really have cause for complaint, firstly make sure of your facts, then think over what you have to say, and write to the man in charge, for this is an instance in which you do at the wheel, And sign your name, for anony- mous letters do more harm than good.
talk to the man
the United
It was at the suggestion of an prdinary travelling salesman that one of the greatest railway organisations in States altered their system of catering on their trains. They greatly increased business by doing so.
"Your meals are too expen- sive," he complained; "why not
WIS
The B.B.C. learns a great deal from the letters it receives
from listeners, whose comments are sorted out, filed, and acted upon. Newspapers, too, receive letters from their readers and they always keenly in- terested in reading them and, if possible, acting upon the com- ment contained in them.
are "I had become so accustomed to our poor old methods that they seemed all right to me," he explained. "When I received this customer's criticism I spent the afternoon investigating her act upon sincere advice received Even film stars are quick to complaint from the customer's from their admirers, and often point of view and studying the they wait to read the verdict of methods of my competitors. their "fans" before they per- came to the conclusion that shemanently adopt a new hair style
right, and I'm glad she or a new type of screen role.
If more people adopted the Actually, this business man habit of actually complaining went further. He invited cri-instead of merely grumbling. ticisms, what they thought of what improvements might be his establishment and what they brought about! We might have would do if they ran it.' One more comfortable railway sta- customer said to him that if she ran the place she would see that they had shoes in stock to fit her.
wrote to me."
She made this remark joking- for her feet were big. But
tions, better cooking in cheap restaurants, cleaner cloakrooms, better films, and improvements everywhere. And big things might be done, too.
But the mere net of grumbling the manager took this up and cannot do any good. The thing discovered that his shoe depart-to do is to consider your grom- men suffered from a lack of ble, put it in a letter, politely ariety in the larger type of and tactfully writign, and post shoes, and that many customers it. had been unhappy about it.
Hle
Frederick Franklyn
instul enfeterias out your fast Heaven Number Ninety-Eight
of
20
AS we descended Lennox Avenue, | ways moved to their sides to recrive the main street of Harlem, som trembling budies in ease they should
fall. tame around 10 p.m., we heard an infernal din issuing from the open windows of a tall building brillant-
a white cross on a black grounił, somewhat lost in the
trains for people who can- not afford to pay six shillings for lunch?" The company took heed of what he said, and both the company and many passengers have benefited from ly lit, and as we approached saw in This complaint
single tuminous
panel a passenger.
Complaints from the, general midst of other multi-coloured neon public are welcomed by the hends of big concerns, for they are a means of keeping in touch with the mun in th street. Local government and municipal executives, too, will, if they are approached with fact and good manners, generally do what they ean to investigate complaints. A Woman Brings a Charge
|
Negroes were crammed in 4 narrow doorway, and one saw them mount a miniature stairway badly lit. We hesitated a mument, as it is sometimes not wise to intrude where y are not welcome in this negro quarter of New York. Nearby under
lamp-post Wies
a stout, ruddy
faced Irish policeman, thumbs in belt and chewing gum. I asked him what was passing within.
.
Father
From second to second the rhythm became more rapid and frantic; each chanted, at the fullest stretch of Jung power, and, beating their hands, ap- peared to lose all nations of place, time, object, and being; transported far from the prevent into mystic clouds.
An enormous negress, a huge pair of hown spectacles seemingly glued to her cars, suddenly became incup- able of concealing her feelings. She jumped and flinging her arms out continually in ar imploring ges- ture began to leap and
abour -་
on the door, literally possessed. Ten "Sure an' it's Wasi
others followed her-some male and Divine's crazy radio meetings sonu female-all uttering mogl Hiveen number ninety-eight. Youse piercing cries and whimpers, implor- ing God and declaring their sins, of can mount, it is public and nobody will say anything." And with i which the enormity was entirely st flourish of his baton he continued to
in the deafening racket roll his cud.
caeuphony.
In a far-sized hall, bare without the slightest ornament or inscription, several hundred negroes were packed in a fetid, enervating atmosphere. We aidled into a corner and nobody paid the slightest attention to us.
There
It was not long ago that life was made much more pleasant for a number of residents in a working-class street of one of the largest cities. For some time lorries had adopted the
Insidiously the mysterious music habit of parking up and down
from Father Divine's Heaven Num- ber One lowered in volune and tone. the road awaiting loads of cer-
Crushed with fatigue, wild human tain products. In addition to
gesticulations moderated gradually the danger to children, the air
with the slower beat of the cadence. in that street was continually they clapped their hands following finally on palpitating chests.
Mostly seated on chairs or benches and foreheads bathed in sweat sank permeated with exhaust fumes, the rhythm of most ear-splitting was a momentary respite, and one and the noise was disturbing, frantic music from a loud-speaker
heard
save most irregular, during both day and night. hidden in The background. Standing loud,
Everyone had something to in the centre were about thirty young Then the music rose again and tired
Sic breathing or gastr arms, legs, and bodies moved in mad the condition of girls, draped in white muslin bridal say about
Attire, a Bttle white bonnet frenzy, while the hoarser voices raised things, but nobody seemed to do mounting the black hair crowning themselves more and more deeply and anything about it. But one their chocolate faces. In unison with rapidly till the crescendo of another day the wife of a working man the music they sang or howled the pinnacle of ecstasy. living in the road sat down and strophes of a weird hymn in words wrote a sensible letter, politely which I failed to understand. worded, to the Chief-Constable of the town.
That was the last day that residents in that street had to put up with their lorry trouble. Arrangements were made for the lorries to collect their loads in a yard and to take another route to get there.
A Responsive Manager
I know one shop manager who received a complaint from
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The same scene, with slight varin- tions, reproduced itself three or four times in the course of the evening. Finally-saved or stiff-necked-all stumbled down the minuscule stair- way into the fresh air.
Each note was scanned with a novement of the arm, whilst their feet boat tune on the wooden floor. At times a few of them moved or raised themselves into a half-braked Nobody was more relieved than cake-walk imposed on the body by two "white trash," who had no glim- "conversion," bul felt feverish rhythm, the hand-clapping, mering of and the ever-agitating Jazz. At such themselves slowly emerging from moments they looked as though in most weird mysticnt element us they tranec Certain became the prey of stond dizzlly on the wet pavement, a perfect delirium, their white eye-contemplating with exceeding gud- bulls protruding horribly in coal ress 'commonplace electric signs to black visages, and as they turned "Eat Huron Waffles" and "Uke Kipps and leapt in most disorderly move-Safety Razor," ments two of their companions al-
T. Kerr Ritchle
HONGKONG TELEGRAPH WEEK-END SECTION
SNAPSHOT GUILD
The St
"STOPPING" ACTION
Speeding train; taken at box-camera shutter speed. Not blurred, because moving almost directly toward camera.
THE best way to get clear, sharp blurred but the moving object will
action pictures is to uno a camera with fast shutter action-and, of course, a correspondingly fast lens. However, many of us don't have fast camera. So, to take pictures of real action, showing fast-moving ob- Jeets without lor, we must utilize several simple tricks,
be alary. Of course, the enmera must be moved smoothly and stend- ily, and a little practice is necessary. You will and that with a little prac tice, pletures taken in this muner are very effective,
A third trick-snap netion during momentary pauses. Thenu occur tu most sports, A player is moving rap- The rat trick In-shoot moving diy-he halts for Just a fraction of objects when they are coming at a necaud, to turn or change direction t straight toward or straight and In that split-arcand you get away from you. An object appears to your picture. You must keep alert toye much slower when receding or to catch theso pausen-but they're approachlug and, in a picture, in less | worth it. likely to blur.
Take a couple of relis of film and A second trick-tuovo tho camera try a few action shots, using tho no that the speeding object is kept|tricks I've described. You'll be ear- centered in the view ander as you prised at the things you can do with shoot. This trick is especially good your elmpla box camera ur inexpens with hands, motorcycles, and racing [sive folding model! automobiles. The background is
Julm von Gullder
A Lay Sermon
ALL
through 18
book
of
Malach there runs the rom- plaint of the Lord against those who have robbed Him, and, by so}} doing. have robbed themselves. Heaven has boundless blessing in store, but withholds it 11 111 the tithes are in.
Here, however, the curse is pro- nounced not on the man who re-
fuses
payment, but rather on Cursed be the
him who at- deceiver. tempts to cheat Malachi i 14. God in making -.-ft. For "de- ceiver" read "Awindler," and then ask yourself if you are ever guilty of attempting to swindle your Maker. Don't be too quick 1 deny the suggestion: read the verse and book deep for its mean- Ing.
you,
Is there something in your life for which God has asked you: something dear to your heart? Have you, moreover, "vowed" it to Him, in private prayer, in song, in pubtle testimony? And
nd have white
of making pretence
your offering it, retained it in possession, substituling sume- thing imperfect, blemished, or lame, or sick? Friend, if so, you are cheating God. Be warned in time of the penalty. And look at chapter III., verse 10. Your name can come off the black list, and go into the book of remem- brance.
Weather Man In The Rain
GREEN BAY, Wis. Fred Robinson, weather burenu assistant here, has returned from an eight-day vacation. It rained seven of the eight days.
Are You Sure?
Questions on Page 2
1 Spiritualistic 12 Dirge.
mediumi.
2 Cotton,
3 South
Americu,
4 Skull.
5 Fry.
G Blue.
13 La Boheme. 14 Two quarts. 15 Sunta Cruz
(Canary Islands).
10 Nairobi.
17 11th.
18 Airports.
7 Heloise: Hero;19 A chess openi
Isolde; Brunn-
Ing.
hilde: Ariad-20 Mendelssohn no Francesca. 21 An archery
enthusiast. 8 Bayard.
Mines opals. 22 32nd.
10 Play golf.
11 Sauterne.
23 Hindus.
24 Jerbaa.
Lovely Paulette Goddard wears Shaved her summer fur coat. white galyar, with revers of the red, black and white print used for her "hooded" summer dress, makes an outstanding outfit.
Puzzle Corner Answers Cryptogram: When wishing you some veteran wete as profielent as cryptographier, remember he was iyro
ence.
Dehendment: Clatter, Latter, Letter Changing: Knock, knack, wanck, mark, mare, stare, biare blase, Diast, boast, boost.
How Many House?: gray,
* brown; 40
Mythological References: Lapla eath atone; Golden Fleece—Tam'a hide: Pellas-pear: Cestus-girdle: Delphi-town; Lethe river; Aegla shield: Pelion-mountain; Castalla fountain; Charybdis-whirlpool.
FOR SUNSHINE
OR RAIN
Call and see the variety
.we can show you.
Courts or Tics... For uncertain weather
Sandale
If its fine..
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SUI
THE extra enjoyment smoking gives me since I changed to Craven'A'
is truly delightful. They are so cool, so fresh, so kind to my Hips. And always easy ---so very cry on my throat.
I always smoke
Craven't
they are kinder to the throat
FLAT POCKET TINS OF
20 and 50
TRU-VAC TINS OF 50
also PACKETS OF 10
CIGAREINA
MADE SPECIALLY TO PREVENT SORE THROATS
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