16
Public Order
Qualifications in this regard. From January 2020 to January 2025, the Police College is entrusted with operating internally accredited learning programmes in Law Enforcement and Security Studies up to QF level 5.
Service Quality
The Service Quality Wing promotes excellence and continuous improvement in strategic planning, quality management and innovation in police services delivery. In 2019, it promulgated the new Strategic Directions 2019-21.
Complaints and Internal Investigations
Under a statutory two-tier police complaint handling system, the Complaints Against Police Office handles all complaints lodged by the public against the police and supports the Independent Police Complaints Council (IPCC) in performing statutory functions. The office received 1,643 reportable complaints in 2019, 1.1 per cent lower than the yearly average of 1,661 from the past five years.
The police's Internal Investigations Office embeds ethics and integrity in the force through education and culture building, governance and control, enforcement and deterrence, and reintegration and support.
Independent Police Complaints Council
The IPCC is an independent statutory body. Its key functions are:
• To observe, monitor and review the police's handling and investigation of reportable complaints;
• To monitor actions taken or to be taken against any member of the police force by the Commissioner of Police in connection with reportable complaints;
• To identify any fault or deficiency in police practice or procedure that has led to or might lead to reportable complaints, and to make recommendations accordingly;
• To advise the Commissioner of Police and/or the Chief Executive of its opinion and/or recommendation in connection with reportable complaints; and
• To promote public awareness of the role of the council.
Members and observers, appointed by the Chief Executive and the Secretary for Security respectively, are drawn from a wide spectrum of society. They may attend interviews and observe the police's collection of evidence about reportable complaints to ensure investigations are conducted fairly and impartially.
In 2019, the IPCC scrutinised and endorsed the findings in 1,340 investigation reports on reportable complaints received during the year or carried forward from previous years, involving 2,166 allegations. Of these, 75 allegations were found to be substantiated or partially substantiated and the police have taken appropriate action against the officers involved.
256