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Public Order
Planning and Development
The new Yau Ma Tei Divisional Police Station in Yau Cheung Road was commissioned in May. Construction started in July for a new Kowloon East Regional Headquarters and Operational Base cum Ngau Tau Kok Divisional Police Station at the former Kai Tak Operational Base site, to be completed in 2019. The Tsuen Wan Police Station report room was revamped in August under a New Generation Report Room Project to increase privacy and provide a more comfortable environment for the public.
Information and Communications Technology
In January, the police launched their Third Generation of Major Incident Investigation and Disaster Support System. This provides advanced data analysis tools and effective data collection facilities to improve the efficiency of major incident investigations in serious and complex crimes, disaster victim identification and contact tracing analysis during an epidemic outbreak.
Training
The police are working with the University of Cambridge, United Kingdom, to launch a two-year part-time postgraduate course, the Master of Studies in Applied Criminology and Police Management, in 2017. In addition to selected members of the force, the programme is open to officers of other local law enforcement agencies, public bodies and government departments, as well as police officers in the Asia-Pacific.
A culture of knowledge sharing is promoted within the police. In 2016, the force was the top winner of the Hong Kong Most Admired Knowledge Enterprise (Make) Award, Best in Knowledge Culture Award, Asian Make Award and Global Make Award (Independent Operating Unit category) given out by an independent international research organisation in knowledge management. The Hong Kong Police Force was the only police service in the world and the sole organisation in China to receive the knowledge management award in 2016.
Service Quality
The Service Quality Wing promotes integrity, professionalism, continuous improvement and innovation in police services. In early 2016, it formulated the new Strategic Directions and Strategic Action Plan 2016 to 2018 to meet policing challenges.
Complaints and Internal Investigations
The Complaints and Internal Investigations Branch comprises the Complaints Against Police Office (Capo) and the Internal Investigations Office (IIO). Under a statutory two-tier police complaints handling system, the Capo handles all complaints lodged by the public against the police and supports the Independent Police Complaints Council (IPCC) in performing its statutory functions. It received 1,504 reportable complaints in 2016, 25.6 per cent less than the five-year average of 2,022.
To maintain public confidence, the IIO embeds ethics and integrity in the police through education and culture building, governance and control, enforcement and deterrence, and reintegration and support.
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