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Constitution and Administration
The Civil Service Training and Development Institute formulates policies on training and development, and performance management. It organises various training programmes for civil servants, including leadership and management courses, language and communication courses, national studies programmes at institutions on the Mainland, and seminars in Hong Kong on national affairs and the Basic Law. In addition, the institute advises bureaus and departments on how to improve staff performance, develop competency profiles, enhance leadership capabilities and prepare officers for succession. The institute's e-learning portal, Cyber Learning Centre Plus, provides ready access to training resources to promote continuous learning among civil servants.
Official Languages
Chinese and English are Hong Kong's official languages. It is government policy to have a civil service that is proficient in written Chinese and English, and competent in Cantonese, Putonghua and spoken English. Important government documents are issued in both official languages, while correspondence with individual members of the public is always conducted in the language appropriate to the recipient.
The Civil Service Bureau's Official Languages Division helps implement the government's language policy, and provides bureaus and departments with a wide range of language-related support. Besides translation, interpretation, drafting and editing services, the division operates language advice hotlines, compiles reference materials such as guides to official writing and glossaries of terms commonly used in the government, and organises language-related talks and competitions. It also produces Word Power, a quarterly publication on language and culture, for service-wide distribution.
Government Records Service
The Government Records Service (GRS) oversees the overall management of government records and provides a range of records and archival management services. With regard to records management, the GRS formulates policies, guidelines and procedures; develops systems and oversees their implementation; and sets standards, gives guidance and provides training to bureaus and departments on good practices. It operates two records centres for the intermediate storage of inactive government records and a microfilm centre providing microfilming services for bureaus and departments.
During the year, the GRS fully implemented an electronic record-keeping system. To drive electronic records management in the government, it continues to provide records management support and assistance to bureaus and departments to develop or adopt an electronic record-keeping system.
The GRS appraises, acquires, preserves and provides access to government records of enduring value. Through its public programme, reference service and online educational resources, the GRS encourages understanding, use and protection of Hong Kong's documentary heritage. Its Central Preservation Library for Government Publications contains a wealth of government publications for the research and study of Hong Kong. Members of the public can visit the Hong Kong Public Records Building in Kwun Tong or use the website www.grs.gov.hk to search
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香港公共圖書館 Hong Kong Public Libraries