332 Public Order
December. Innovative design and solutions on video image applications enhanced the capability of the Force to monitor crucial events from helicopters, mobile vehicles, fixed locations and other sites.
Service Quality Wing
The Force issued the third 'Three-Year Strategic Action Plan' during the year, covering 2005-08. The new plan outlines the Commissioner's priorities for the next three years and contains 38 new operational and management projects, addressing four key areas, namely, operational capability, Mainland interface, human resource management and force values.
The Force commissioned the Hong Kong University Public Opinion Programme to conduct a further staff opinion survey in December 2004. Around 4 000 disciplined, civilian, and auxiliary staff were surveyed. The findings of the survey released in February 2005 revealed that all key areas had improved when compared with the 2001 survey results. Ninety-two per cent of the respondents agreed with the Force's aspirations and 81 per cent thought that the overall performance of the Force was good. The opinion programme also conducted a customer satisfaction survey for the Force in August and September and the results reflected a very high customer satisfaction level with the police service. Seventy-eight per cent of those surveyed were satisfied with the overall experience of dealing with the Police. In addition, it conducted a mini public opinion survey on the police service in September 2005. Eighty-five per cent of the respondents had confidence in the Force, an improvement from 73 per cent in the 2001 survey. Ninety-one per cent considered it was safe in Hong Kong at daytime whilst 72 per cent said it was safe at nighttime.
The Living-the-Values Wave V Workshops with the theme of 'Building a Caring Workforce' started in March. They were well received by junior police officers and inspectorate officers. The design, development and preparation of the workshops earned the ISO 9001:2000 accreditation from the Hong Kong Quality Assurance Agency. The training video also won the 16th Annual International Galaxy Bronze Award under the category of internal training. These workshops will be completed by May 2006.
Inspections remained an important component of the work of Service Quality Wing in 2005. The two Inspection Bureaux continued to assist force management in identifying and realising opportunities for improved service quality and performance, including better resource management. In the course of the present cycle of inspections, the Bureaux identified a number of areas for improvement, initiated a process of reduction in bureaucracy and spearheaded a campaign to spread identified 'good practices' force-wide.
Complaints Against Police
The Complaints and Internal Investigations Branch investigates public complaints against members of the Police Force. The investigations are monitored by the Independent Police Complaints Council (IPCC), an independent body whose members are appointed by the Chief Executive.