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to check and clean police fuel storage tanks has been implemented to maintain environmental standards. The programme for replacing older vehicles has continued. New vehicles acquired include personnel carriers with modern features to replace lorries, a new Mobile Command Unit for Hong Kong Island, and new motorcycles with anti-lock braking systems.
Communications
The Marine Police Radio System, together with its Automatic Vessel Location and Messaging sub-system, was launched at the end of the year. The system is based on the TETRA (Terrestrial Trunked Radio) open digital standard and is one of the most advanced digital wireless data and positioning systems in the world.
In furtherance of the progressive convergence of communications with information technology facilities and applications, a consultant was hired to study the most cost- effective methodology for integration of voice and data onto a single platform during the replacement of more than 9 000 telephones in all police premises.
Design and development of the third generation Command and Control System continues apace and is on target for completion by the end of 2005. The new system would have a digital radio infrastructure built on an open standard, which facilitates future enhancement.
Information Technology
The Police Force has revamped its web site to include the provision of a number of forms to assist the public in reporting certain matters to the police without visiting a police station. The home page also provides for on-line applications for various permits as well as providing articles on useful subjects such as crime prevention. With a dedicated e-Police Team, the Police Force will continue to play an important role in the Government's implementation of electronic service delivery.
Service Quality
During the year, the Police Force embarked on a number of new service quality initiatives including the development of new management framework, comprising key performance indicators, and a computer system to track the progress of initiatives. Extensive research and planning was being undertaken prior to the full-scale implementation of a Knowledge Management system, which would give officers easy on-line access to all the stored knowledge necessary for the efficient discharge of their duties.
An Internal Communication Strategy was introduced in March with the aim of improving communication through fostering an open attitude towards direct communication and enhancing application of technology in communication systems within the Police Force. To promote force values and solicit staff suggestions for improvement, another round of Living-the-Values workshops was held in mid-2001. Continued effort was made to collect feedback on the performance of the Police Force and issues of concern from the public and staff through a Public and a Staff Opinion Survey.
Complaints Against Police
The Complaints Against Police Office (CAPO) investigates public complaints against members of the Police Force, including Traffic Wardens, civilian staff and members