LOSS, DAMAGE, DELAY, NON-DELIVERY, MISSENDING OR · MISDELIVERY OF A POSTAL PACKET
The Post Office is not legally liable for any loss or inconvenience which may arise from damage, delay, non-delivery, missending, or misdelivery of a postal packet, but claims for actual loss or damage are admitted on certain conditions in the case of registered and insured packets.
REFUND OF POSTAGE
Full information regarding articles that can and that cannot be sent by post is published, under the proper heads in the Postal Guide, and no application will be entertained for the refund of the value of postage stamps on correspondence which is discovered, after the postage stamps have been obliterated, to contain any prohibited article, or which exceeds the limit weight, or which for any other reason cannot be forwarded and has consequently to be returned to the sender, and any loss resulting from a non-observance of the rules by the sender of an article must be borne by him.
INQUIRIES AND COMPLAINTS
Any inquiry or complaint should be addressed to the Controller of Posts and if it concerns the delay or misdelivery, etc., of a postal packet, it will greatly facilitate investigations if the relevant cover of the postal packet is enclosed.
OVERSEAS MAILS
The following summary shows the letter and parcel post services available to the various destination abroad. Air mail services are not shown in the summary; full particulars of these services are given in the current air mail leaflet, obtainable at any post office. As regards letter and parcel post services to H.M. Forces, etc., see page 52.
The summarized information includes:
1.
The rates of letter postage;
2. The rates of parcel postage;
3.
Particulars of the services available, the limit of insured value, and the limits of weight for commercial papers, samples and parcels. The supplemental parcel post services (other than insurance) are indicated as follows: C.O.D.; cash on delivery parcels may be sent, see page 34.
4.
Particulars of the type of custom declaration forms required and of the language in which they should be drawn up if declarations in a language other than English are required, see page 20.
5.
For
Particulars of prohibitions and restrictions, comprising a selec- tion of such articles as are likely to be sent in ordinary course. general prohibitions and restrictions, see page 27.
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