ment to carry out its responsibilities more effectively. Whilst improve- ments in the quality of service have been made, there is a determination within the Post Office to strive for yet higher standards.
7. There are two main areas in which the public can help the Post Office. The first is in improving standards of addressing cor- respondence. The Post Office employs five men full-time in dealing with wrongly addressed or inadequately addressed mail in an attempt to locate the addressee and put the mail in course of delivery. Despite all that is done, however, this is only partly successful and large quantities of mail in consequence cannot be delivered: in many cases the mail cannot be returned to sender either, because the sender has not quoted his address.
8. The second area in which the public can help in marked degree is in the provision of adequately sized, well-sited and secure letter boxes or door slots for the reception of mail. This is a particularly serious problem in residential premises.
STAFF
9. The permanent establishment of the Post Office at the end of the year was 2,302, of which 1,086 posts were pensionable. An organization chart of the Department is shown at Appendix I. At Appendix II staff increases are shown from 1962-63 to 1972-73. Shown at Appendix III is the turnover in respect of the major grades of clerical and uniformed staff during the past seven years.
10. Senior Staff Changes
Appointments
Mr. C. L. OWENS, Controller of Posts, arrived in Hong Kong on 26th
April, 1972.
Mr. C. E. MEAD, Controller of Posts, arrived in Hong Kong on 9th
May, 1972.
Mr. A. V. KEW, Controller of Posts, arrived in Hong Kong on 15th
July, 1972.
Mr. A. TAYLOR, Senior Controller of Posts, arrived in Hong Kong on
8th September, 1972.
Mr. R. E. HUNT, Telecommunications Engineer, arrived in Hong Kong on
12th January, 1973.
Mr. A. C. HEATHCOTE, O.B.E., Chief Controller of Posts, arrived in Hong
Kong on 23rd February, 1973,
Mr. R. V. TALBOT-JONES, I.S.O., Assistant Postmaster General, arrived in
Hong Kong on 1st March, 1973.
2