CONFIDENTIAL
EXHIBIT 5
RATING OF TELCOS BY BUSINESS CUSTOMERS* Business customer satisfaction index
Singapore (ST)
Hong Kong (HKT)
US (RBOC average)
Japan (NTT)
Australia (TA)
UK (BT)
S. Korea (KTA)
Taiwan (DGT)
68
75
78
86
90
96
95
99
Extent to which telecommunications infrastructure meets the requirements of companies competing internationally; 100 - adequate, 0 - inadequate
Source: World Competitiveness Report, 1990
·
McKinsey & Company, Inc.
CONFIDENTIAL