viii. Speed of provision of television programming services.
ix.
9.
Customer service philosophy (billing, repairs, complaints)
Variety of Channels
Para. 5.8.3. of the Guidance note required bidders to provide details of the number of channels to be made available to subscribers, details of channel packages and charges and the languages in each channel.
9.1 We observed that the offerings of channels from HKCC and HCV are as follows -
Fig. 1
HKCC
HCV
Year
Channels
Channels
1991
15
13
1992
19
14
1993
23
17
1994
26
20
1995
27
22
1996
27
23
The packaging of these channels is proposed as follows;
HKCC
Fig. 2
HCV
Economy 3 channels
Basic
18 channels (incl.
4 text channels)
Tier
5 channels (incl. 1 text channel)
Premium
2 channels
Interactive
1 channel
Pay-per-view
1 channel
Basic
12 channels (incl. 4 text channels)
Optional
11 channels
HCV has additionally offered 3 distant signal channels, 2 future services. channels and 2 pay-per-view channels. However, insufficient detail is provided about the timing of introduction or the language content of these channels.