c)
d)
e)
Individual complaints made by travellers are being thoroughly examined and formal responses will be made.
The general dossier of complaints sent by OMELCO to the FCO has been investigated and a response from officials will shortly be made.
A new "hot-line" is being established for a trial period of 6 months through which travellers in difficulty can contact the Hong Kong
Government Office for advice and assistance. (HKGO will telephone
Chief Immigration Officers at ports for information an individual cases).