3
Although these facilities are
important for Hong Kong residents, it is
necessary to ensure that visitors are
also given courteous and expeditious
service. This would certainly not be
achieved if visitors were required to
queue in long lines while they could see
resident counters being relatively
under-used. A partial solution could be
the allocation of fewer counters for
residents, but this would not be in
keeping with the service intended for
Hong Kong residents. To strike the
right balance, and to achieve the best
use of his resources, the Director of
Immigration has concluded that the
counters should be used flexibly, taking
into account the traffic situation at
the time.
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Unfortunately, given the
constraints presented by the design and
layout of the Airport, it is not
possible to enforce a rigid segregation
of passengers.