APPENDIX XV Statistical Breakdown of Completed Cases

from 1.9.1984 to 31.10.1985

Departments

Complaint

Appeal

Requelst

Proposal/Suggestion

Enquiry

Private Civil Right

Outside UMELCO

Total

Jurisdiction

#1

2

3

4

1

2

3

4

1

2

13 4

1

2

3 4

1

2 3

4

1

2

3 4

1

2 3 4

Housing

14 99

9

30

41 241

17

25

8 107

12 10

8

8

55

1

4

680

Royal Hong Kong Police Force

26

79 174

97

2

19

4

1

24

7

2

4

2

39

1

2

2

485

Immigration

2

18

1

3

6

141

16

58

5

4

7

42

1

3

315

Urban Services

10

71

8

20

3

30

1

1

11

1

4

3

6

1

2

4

176

Transport

5 28

4

7 35

1

2

3

7

1

16

6

6

2

124

Building Development

7 29

3

รุ

3 37

8

7

16

1

3

5

1

122

Lands

6

18

5

9

45

2

1

1

8

1

1

7

1

3

110

Inland Revenue

Judiciary

5 30

1

5

26

2

2

2

11

1

3

2

9

1

1

101

7

2

11

4

18

1

1

1

13

2

1

1

14

22

Government Secretariat

1

11

1

10

1

11

2

5

11

25

1

1

2∞

98

8

88

Water Supplies

9

33

2

6

10

6

12

1

2

1

9

2

1

84

Social Welfare

1

8

4

2

15

1

4

21

5

7

8

1

77

Legal Aid

14

1

27

1

14

3

10

3

1

1

1

76

Medical and Health

1 24

2

6

2

4

2

5

2

3

4

1

2

58

Labour

1

12

4

1

11

1

6

1

6

1

4

4

53

City and New Territories Administration

3 20

1

4

2

6

8

2

46

Education

1

7

3

1

4

1

5

3

2

1

3

32

Engineering Development

5

9

3

4

1

5

1

1

29

Fire Services

1

9

4

1

2

2

1

20

Correctional Services

4

1

1

2

3

2

3

3

19

Registrar General's

3

1

1

7

3

1

1

2

19

Legal

2

2

3

6

2

2

18

Rating and Valuation

7

5

}

1

1

1

?

18

Independent Commission Against Corruption

6

9

1

16

Post Office

8

1

2

1

2

1

1

16

Regional Services

1

6

3

1

2

1

1

16

Agriculture and Fisheries

4

2

2

2

3

1

1

15

Marine

6

5

1

1

13

Television and Entertainment Licensing Authority

3

2

3

1

1

3

13

Customs and Excise

5

3

1

1

2

12

University and Polytechnic Grants Committee

2

3

1

7

1

2

1

1

12

Trade

3

1

1

2

1

1

9

Treasury

Radio Television Hong Kong

New Territories Development

Civil Aviation

Electrical and Mechanical Services

Government Supplies

Royal Observatory

Non-Government

Total

1

2

1

1

6

}

1

1

1

1

1

4

3

1

1

2

1

2

1

1

1

1

1

14

3 16

12

4

36

9

7

18

29

2

33

23

34

46

287

99 601

210 248

98 728 38

78

27 394

15 45

1 92

0 94

2 257

1

11

0

44 0 26

0

68

0 109

3276

*Outcome of Cases:

1 Successful

2 Advised/Assisted

3 Unable to help

4 No Further Action

76

77

77

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