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attitude of junior staff in other departments but if it can become known that cavalier treatment of the public is liable to get back to the ears of a senior officer through the C.D.O. (which I think is quite legitimate) this may help to improve the attitude of some staff. As is well known there is always room for improvement here.
73.
The departments whose clients have come most often to us are Immigration, Labour, Police, Public Works, Registration of Persons, Resettlement, Social Welfare and Urban Services. Inclusion in this list is not intended to imply that we have detected weaknesses in the relations between these departments and the public, though we have in some cases. Where we do we take the matter up direct. We hope that it will be possible eventually to draw conclusions from more systematic examination of case records and to assist departments to give satisfaction direct to the public.
74.
In many cases no department is involved and arbitration is offered in private disputes. People have also been helped to get Legal Aid and compensation in traffic accidents. Statistics of cases where it has seemed to us that free or cheap legal advice beyond our capability is needed have been forwarded to the Registrar, Supreme Court who has this subject under study.
75.
People who come are mostly poorer people but the number of relatively well to do is appreciable. It was at one time suggested that we should refuse to consider Civil Servants' staff problems but in the end they were not barred. Some Civil Servants have brought such
/problems
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