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Public Order

Information and Communications Technology

The police promote 'smart policing' through exploring and developing innovative technology, mobile applications and online services to enhance operational efficiency and provide more convenient services to the public.

Training

As a 'Programme Area Accreditation' Operator, the Police College continued to operate its Qualifications Framework-recognised training programmes for new recruits and serving officers. The college formed a Police Anti-Coronavirus Contingent comprising 200 serving and retired police officers to support the government in its anti-pandemic work.

In 2020, the college continued its partnership with the University of Cambridge in running a Master of Studies in Applied Criminology and Police Management. Since 2017, 41 police officers have completed the programme. In 2020, the Police College entered into partnership with Tsinghua University to operate an Executive Master's in Public Administration. Qualified officers will pursue a 2.5-year part-time programme starting from September 2021.

Service Quality

The Service Quality Wing promotes excellence and continuous improvement in strategic planning, quality management and innovation in police services delivery.

Complaints and Internal Investigations

Under a statutory two-tier police complaint handling system, the Complaints Against Police Office handles all complaints lodged by the public against the police and supports the Independent Police Complaints Council (IPCC) in performing statutory functions. The office received 1,211 reportable complaints in 2020, 21.4 per cent lower than the yearly average of 1,541 over the past five years.

The police's Internal Investigations Office embeds ethics and integrity in the force through education and culture building, governance and control, enforcement and deterrence, and reintegration and support. The Integrity Audit Action Group was established in May to further strengthen proactive investigation of serious misconduct and illegal activities involving police.

Independent Police Complaints Council

The IPCC is an independent statutory body. Its key functions are:

• To observe, monitor and review the police's handling and investigation of reportable complaints;

• To monitor actions taken or to be taken against any member of the police force by the Commissioner of Police in connection with reportable complaints;

• To identify any fault or deficiency in police practice or procedure that has led to or might lead to reportable complaints, and to make recommendations accordingly;

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