ENG-2019 — Page 50

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Constitution and Administration

⚫ the Immigration Department's mechanism for following up cases of unregistered birth;

⚫ the Social Welfare Department's monitoring of the services of residential care homes for

the elderly;

⚫ the government's regulation of proprietary Chinese medicine;

⚫ the Food and Environmental Hygiene Department's rental management of market stalls;

⚫ the government's follow-up mechanism regarding the psychological health assessment

of schoolchildren;

⚫ the Housing Department's arrangement for using idle spaces in public housing estates;

⚫ the government departments' handling of the problem of air-conditioner dripping;

⚫ the Food and Environmental Hygiene Department's regulation of market stalls;

⚫ the regulation of illegal burials outside permitted burial grounds by the Home Affairs

Department and the Lands Department;

⚫ the Marine Department's arrangements for private vessel moorings;

⚫ the government's support for non-Chinese-speaking students; and

• the government's handling of two trees in front of Tang Chi Ngong Building of the University of Hong Kong.

In 2018-19, the Ombudsman received 10,403 enquiries and 4,991 complaints, while 4,838 complaints were concluded. Areas attracting a substantial number of complaints related to error, wrong advice or decision, delay or inaction, and ineffective control.

As at 31 March, 92.1 per cent of recommendations made by the Ombudsman had been accepted by the organisations concerned.

Audit Commission

The Audit Commission, headed by the Director of Audit, is established under the Basic Law, which provides that it shall function independently and be accountable to the Chief Executive.

The Audit Ordinance provides for the audit of the government's accounts by the Director of Audit and for the submission of the director's report to the President of the Legislative Council. The director also audits the accounts of the Exchange Fund, the Hong Kong Housing Authority, five trading funds and more than 60 other funds, and reviews the financial operations of multifarious government-subvented organisations.

The director carries out two types of audit: regularity audits and value-for-money audits. Regularity audits aim to provide an overall assurance of the general accuracy and propriety of

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