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Public Order

room. Police facilities at West Kowloon Station of the Guangzhou-Shenzhen-Hong Kong Express Rail Link and the Hong Kong-Zhuhai-Macao Bridge Boundary Control Point were commissioned in September and October respectively. At the Heung Yuen Wai Boundary Control Point, and the Kowloon East Regional Headquarters and Operational Base and Ngau Tau Kok Divisional Police Station, police facilities are scheduled for completion in the third and fourth quarters of 2019 respectively.

Information and Communications Technology

On 27 June, a new e-Report Centre was launched on the police's website to address increasing demand for online case reporting from the public. The new platform offers a wider variety of report forms, a user-friendly interface and a file attachment uploading function. It replaces the e-Report Room, which had been in use for years.

Training

The Police College equips officers with policing knowledge and skills through diversified training, so as to help the police remain a professional force serving the community and maintaining law and order. To enhance trainees' experience and maximise training effectiveness, it uses virtual reality, simulation technology and a mobile application, and leverages the expertise of external talent, including local and overseas academics. In 2018, the training priorities were in capacity building, the use of technology and the enhancement of research capability.

International collaboration is strengthened through the joint organisation of courses such as the International Executive Development in Policing Programme with the Canadian Police. College, and the Master of Studies in Applied Criminology and Police Management with the University of Cambridge.

The Police College's standard of training is well commended. A number of training programmes have won international awards, including the US-based Training Top 125 Award for the detective training programme in 2018, in recognition of the college's achievements in manpower training.

Service Quality

The Service Quality Wing promotes excellence and continuous improvement in strategic planning, quality management and innovation in police services delivery. In 2018, it began preparing for the next Force Inspection Process, published the Environmental Scan Report and continued to work on the formulation of the police's Strategic Directions and Strategic Action Plan 2019-21.

Complaints and Internal Investigations

Under a statutory two-tier police complaint handling system, the Complaints Against Police Office handles all complaints lodged by the public against the police and supports the Independent Police Complaints Council (IPCC) in performing statutory functions. The office received 1,501 reportable complaints in 2018, 18.6 per cent lower than the yearly average of 1,845 from the past five years.

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