ENG-2012 — Page 327

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Public Order

Information and Communication Technology

In November, the police and the Airport Authority Hong Kong (AAHK) launched an indoor radio system to enable the use of the Third Generation Command and Control Communications System (CC3) at the airport. Police officers can now use CC3 radio terminals to communicate with the AAHK staff, and liaise with other government departments through the Unified Digital Communications Platform.

Training

Between January and October, the Hong Kong Police College and the Canadian Police College co-delivered the inaugural International Executive Development in Policing Program for Superintendents. In April, the Police College won two Bronze Awards in the Hong Kong Information and Communications Technology Awards for 2012 for its in-house Detective Tour and Digital Presentation System.

To enhance frontline officers' positive emotions and resilience, the Police College launched a new pilot training programme on emotional fitness during the year.

Occupational Safety and Health

In 2012, over 340 police force members were trained in various aspects of occupational safety and health by the Occupational Safety and Health (OSH) Cadre. Members of the OSH Cadre attended both local and international forums to keep abreast of recent developments.

Service Quality

The Service Quality Wing promotes integrity, professionalism and continuous improvement within the police force. In January, it oversaw the publication of the Commissioner's Strategic Directions and Strategic Action Plan 2012-14, covering areas for improvement based on identified challenges in policing. A series of workshops on 'Professionalism in the Changing World' was completed in March and a new series will be run in late 2013.

The Customer Satisfaction Survey and the Public Opinion Survey, completed in December 2011, demonstrated that the police force sustained a high level of customer satisfaction (81 per cent) and public confidence (75 per cent).

Complaints and Internal Investigations

The Complaints and Internal Investigations Branch comprises the Complaints Against Police Office (CAPO) and the Internal Investigations Office (IIO). Under the statutory two-tier police complaints handling system, CAPO handles all complaints lodged by the public against police force members and supports the Independent Police Complaints Council (IPCC) in performing its statutory functions.

In 2012, CAPO received 2,379 reportable complaints, 13.9 per cent less than in 2011. Of the investigation results endorsed by the IPCC, 125 were classified as substantiated and appropriate disciplinary action was taken against the officers concerned.

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