26 Constitution and Administration
5. Reinforcing Performance and Good Conduct
Staff are given commendation letters and other awards for their good work and dedication to duty. A Secretary for the Civil Service's Commendation Award Scheme commends civil servants for their consistently outstanding performance. A Civil Service Outstanding Service Award Scheme recognises the efforts and achievements of bureaux and departments in their pursuit of service excellence and is an integral part of the government effort to provide a citizen-centric service to the public. On the other hand, civil servants are liable to disciplinary action if they misconduct themselves in any matter. The Secretariat on Civil Service Discipline is the central body for processing disciplinary cases. It also reviews regularly the procedures for handling disciplinary matters to take present day needs into account.
The Civil Service Bureau and the Independent Commission Against Corruption run an ethical leadership programme jointly to instil a culture of probity in the civil service. Each bureau and department is required to appoint a senior directorate officer to co-ordinate effort to attain that goal.
Official Languages
Chinese and English are Hong Kong's official languages. It is Government policy to have a civil service that is proficient in written Chinese and English and conversant in Cantonese, Putonghua and spoken English. While important Government documents are written in both official languages, correspondence with individual members of the public is always done in the language appropriate to the recipient.
The Civil Service Bureau's Official Languages Division oversees the Government's language policy and provides bureaux and departments with a wide range of language support services.
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Besides rendering translation, interpretation, drafting and editing services, the division assists civil servants in using the two languages effectively by operating telephone hotlines on language use; compiling reference materials such
on guidebooks on official Chinese writing and glossaries of terms commonly used in the Government; and organising language-related activities like thematic talks and competitions. Furthermore, a quarterly publication on language and culture, entitled Word Power, is produced for service-wide distribution. Some of the publications and reference materials produced by the division are available on the Civil Service Bureau website, www.csb.gov.hk.
Government Records Service
The Government Records Service (GRS) oversees the overall management of government records and provides a range of records and archival management services.
GRS develops and oversees the implementation of records management policies and systems. It gives guidance and provides training to government departments on best practices in records management. It operates two records centres for storage of
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