ENG-2010 — Page 381

Public Order | 319

Training

The Police College continued to provide quality training programmes and services to enhance the personal and professional qualities of Police Force members. To promote knowledge sharing further, a number of experience sharing sessions named 'Knowledge Cafes' were organised to enable members to share their valuable work experiences on specific policing issues.

The college's relentless pursuit of excellence in professional training services was rewarded when it received quality certification and international recognition during the year. The Police Operational Learning Division of the College achieved ISO 9001:2008 certification, and the 'Asia's Finest' video produced by the Learning Technologies Division won the Bronze Award at the 2009-10 Mercury Awards. The psychological competency training, which aims to equip police officers with psychological knowledge and skills, received the 2009 American Society for Training and Development Excellence in Practice Award in May.

Occupational Safety and Health

In May, the Police Force rolled out the new Force Safety Management System (FSMS). The new system achieved greater alignment, simplification and direction compared to the previous FSMS and represented a significant contribution ensuring that frontline units carry out their duties in a safe and controlled manner.

The new FSMS was launched in conjunction with a new e-system that significantly reduces the administrative procedures needed to be completed. All accidents taking place during the year were reported electronically and a full accident trend analysis was conducted at the end of the year. The number of accidents continued its downward trend with less than 1 000 accidents recorded during the year.

Towards the end of the year, the Police Force formed an Occupation Safety and Health (OSH) Cadre comprising nearly 30 officers. The cadre provides training and practical advice on OSH matters to frontline officers.

Service Quality

The Service Quality Wing continued to serve as a facilitator for the Police Force's strategic planning and assisted the Police Force management in the formulation of the Strategic Action Plan 2010-2012, which was published in January.

Living-the-Values Wave VII Workshops, with the theme 'Professionalism in the Changing World', commenced in September and are scheduled for completion by the first quarter of 2012.

To study views from frontline officers and the public, the Hong Kong University Public Opinion Programme was commissioned during the year to conduct two independent surveys including a Staff Opinion Survey and the Customer Satisfaction. and Public Opinion Surveys.