210 Social Welfare
The LSG Independent Complaints Handling Committee handles complaints related to the use of subventions and the service quality that cannot be satisfactorily addressed at the NGO level.
Social Welfare Development Fund
A $1 billion Social Welfare Development Fund was launched in January 2010 for implementation in three three-year phases from 2010-11 to 2018-19 to support all subvented NGOs in carrying out training and professional development programmes, business system upgrading projects and service delivery enhancement studies. By year-end, about $184 million was approved for 121 NGOs' applications.
Information Technology
In June 2010, the SWD had succeeded in launching a workflow-based client information system to facilitate case management and service planning.
By year-end, about $70 million under the Social Welfare Development Fund set up by the Lotteries Fund had been approved for 92 subvented NGOs to implement 187 Information Technology projects.
Tripartite Co-operation: The Partnership Fund for the Disadvantaged
A $200 million SWD-administered Partnership Fund for the Disadvantaged was set up in 2005 to promote tripartite partnership among the welfare sector, the business community and the Government in helping the disadvantaged. Donations. in money and in kind from the business sector are matched dollar-for-dollar by the Government to enable NGOs to carry out social welfare projects. In view of the positive response from the business sector and NGOs, additional funding of $200 million was injected into the Fund in May 2010 to encourage further cross-sector collaboration to help the disadvantaged.
By year-end, 112 NGOs had obtained matching grants totalling over $131 million to implement 327 welfare projects, benefiting over 800 000 disadvantaged persons. Many of the business partners also participated in service planning and served as volunteers.
Social Capital: Building social networks and community cohesiveness Community Investment and Inclusion Fund
The $300 million Community Investment and Inclusion Fund (CIIF) was set up in 2002 as a seed fund to promote social capital development by cultivating mutual support networks in the neighbourhood, community participation and cross-sectoral partnerships. By year-end, the CIIF had processed 16 batches of applications, with funding allocation of over $210 million to the 213 approved projects in all 18 districts.
The CIIF is keen to engage stakeholders from various sectors and successfully mobilised over 5 000 collaboration partners, including NGOs, schools, businesses, professional groups, residents' associations, hospitals, district councils and
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