ENG-2009 — Page 382

310 Public Order

Police Force will also take delivery of four of these vehicles in early 2010. The widespread adoption of environmentally-friendly vehicles continues to reduce the Police Force's carbon footprint.

Service Quality

The Service Quality Wing continued to serve as a facilitator for the Police Force's strategic planning, assisting the Commissioner and the Senior Directorate Group in the formulation and promulgation of the Strategic Action Plan 2010-2012. This plan further promotes the four established strategic directions engaging the community, enhancing the personal and professional qualities of Police Force members, strengthening criminal intelligence gathering Force-wide, and supporting frontline units.

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In September, preparation for Living-the-Values Wave VII Workshops, under the theme 'Professionalism in the Changing World', commenced. The first workshop was scheduled to be held in October 2010.

As recognition of the Police Force's efforts to provide outstanding services, it received a total of four awards in the Civil Service Outstanding Service Award Scheme 2009.

Complaints and Internal Investigations

The Complaints and Internal Investigations Branch comprises the Complaints Against Police Office (CAPO) and the Internal Investigations Office.

Complaints lodged by the public against members of the Police Force are handled by CAPO, which is committed to ensuring that every complaint is impartially and thoroughly investigated prior to subsequent examination and review by the Independent Police Complaints Council (IPCC). This two-tier Police complaint system was codified and reinforced by the enactment of the Independent Police Complaints. Council Ordinance in 2008. Together with the IPCC, CAPO took steps to prepare for the implementation of the Ordinance that came into operation on June 1, 2009. CAPO will continue its efforts in maintaining the integrity of, and public confidence in, the Police complaint system.

During the year, CAPO received 4 257 reportable complaints, representing an increase of 59.3 per cent compared to 2008. In the same period, the IPCC endorsed the investigation results of 3 025 cases. Of these, 131 were found substantiated and disciplinary actions were taken against the officers involved. CAPO and the Complaints Prevention Committee will continue to explore ways to improve service standard in the coming year.

The Internal Investigations Office is primarily responsible for devising and implementing the Police Force's integrity management programme, including the provision of secretariat support to the Force Committee on Integrity Management which was established in March. During the year, it promulgated a set of Behavioural Guidelines for further promotion of the Force Values of Integrity and Honesty, and continued to provide Police Force members with a one-stop shop on matters related to integrity and ethics through the Ethics Corner on the Police's website.