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implementation of an integrated call centre to improve the delivery of cross- functional government services. The unit has also helped government bureaux and departments become more efficient by using new technology and private sector innovation and resources. The unit is now developing a programme in support of the Government's 'people-based governance' policy. The programme includes a district- based approach to service delivery and one-stop

one-stop access to cross-functional government services.

Sustainable Development Unit

The Sustainable Development Unit, established under the Chief Secretary for Administration's Office, promotes sustainable development in both the Government and the community and provides secretariat support to the Council for Sustainable Development.

The council was appointed by the Chief Executive in March 2003 to promote sustainable development in Hong Kong. The council carried out its first community engagement exercise in 2004 to consult stakeholders on sustainability issues in three pilot areas: solid waste management, renewable energy and urban living space. In response to the council's findings and recommendations, the Government published. in May 2005 a document, the First Sustainable Development Strategy for Hong Kong, setting out the strategic objectives, targets and action plans for these three areas.

The council also administers the Sustainable Development Fund, which has so far allocated over $12.5 million in grants to 14 community organisations.

One of the unit's major tasks is to oversee the implementation of a sustainability assessment system within the Government to facilitate the integration of sustainability considerations in the decision-making process. All bureaux and departments are required to conduct sustainability assessments of their major initiatives and programmes and explain the sustainability implications in their submissions to the Executive Council.

The Civil Service

The civil service employs about 4 per cent of Hong Kong's labour force. It provides staff for all government departments and other units of the Administration. At December 31, the total strength of the civil service was 155 500 (excluding about 1 400 judges and judicial officers and ICAC officers).

Overall policy responsibility for the management of the civil service lies with the Civil Service Bureau of the Government Secretariat. The bureau's remit includes making policies on appointments, pay and conditions of service, staff management, manpower planning, training and development, conduct and discipline and use of official languages in the civil service. The bureau is also the focal point for consultation with major staff associations and its General Grades Office manages the 25 300 executive, clerical and secretarial staff. Management of the civil service is governed mainly by three important instruments: the Public Service (Administration) Order, the Public Service (Disciplinary) Regulation, and the Civil Service Regulations, all made with the authority of the Chief Executive.

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