ENG-2003 — Page 387

PUBLIC ORDER

Transport

The Police Force's land transport fleet stood at 2 500 which included some 900 police motorcycles. In 2003, light emitting diode (LED) lights were introduced to replace emergency vehicle beacons previously used on police vehicles as the new lights enhance performance, durability and reliability while consuming less power. Furthermore, the fitting of roof-mounted searchlights to selected cross-county vehicles has also enhanced the police operational response capability during the hours of darkness.

Communications

Design and implementation of the Police Force's third generation Command and Control Communications System is well in hand for a phased roll-out starting from the end of 2004. The new system will provide an integrated environment including encrypted radio, telephone, wireless data transmission, incident handling, and support for external interfaces to computer systems in other government departments. An Automatic Vehicle Location System (AVLS) will facilitate more flexible and efficient deployment of resources.

A state-of-the-art Internet Protocol-enabled telephone system comprising voice and fax mail, interactive voice response and network management sub-systems is being implemented for the new Police Headquarters Phase III building. Integration with the structured cabling system of the new building will provide an efficient and flexible communications platform able to meet the Police Force's dynamic and ever-changing requirements.

Following the launch of TETRA (Terrestrial Trunked Radio) voice services for the Marine Police, data transmission is now available over the same radio platform. This also allows the location of police vessels to be collected through the differential global positioning system (DGPS) for real-time display of location, speed and course in the Marine Police Control Centre.

Information Technology

Since July 2003, the Police Force has been testing a pilot records management and filing system in two districts. Running on the Lotus Notes platform, the system, known as GLORIA, promises to enhance efficiency in the running of office registries and in the day-to-day management of police formations. In addition to possible cost benefits, the system has proved highly adaptable.

Ongoing developments include an investigation management and monitoring system that will greatly enhance the supervision of criminal investigations and a training work-flow system to promote the Police Force as a learning organisation.

Service Quality

During the year, the Police Force continued to focus on service improvement by developing new initiatives to promote and reinforce a quality service and customer- oriented culture within all police formations. The excellent results obtained in the last Customer Satisfaction Survey conducted by an independent agency at the end of 2002 confirmed the high standard of police services provided to the public.

To further encourage officers to live out the Force Values, the fourth round of the Living-the-Values workshop was conducted between March and October, with 'professionalism' as its theme. In addition, the Police Force participated in the

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