ENG-2002 — Page 410

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Information Technology and Management Services

Information technology is used extensively in the CSD to improve its efficiency in daily operation and record keeping. Computer systems are used in the management of the movement of the persons in custody, their daily provisions, work flow of the Correctional Services Industries, as well as staff management and administration. Continuous efforts are being made to enhance the quality and efficiency of prison management and rehabilitation services through the introduction of new technologies. The department's Quality Assurance Division (known as the Inspectorate and Management Services Division before 2002) initiates quality management to enhance operations by carrying out management studies, inspections and evaluation of services as well as updating departmental practices to bring them into line with the prevailing policy and the changing needs of the community.

Staff Training

In line with its vision, mission and values, the CSD enhances processes in human resource management to provide overall training in modern correctional services and management skills. The Staff Training Institute runs training courses for new recruits and also provides regular development and specialist training courses. Weekly in-service training is provided at individual correctional institutions. Training curricula place equal emphasis on theory and practice, and include laws of the HKSAR, departmental rules and. regulations, counselling, social work techniques, management, psychology, criminology, penology, first aid, foot drill, anti-riot drill, self-defence, tactical training, adventure training, field training, Putonghua, Chinese writing skills, information system training and personal computer training. Induction. training is also provided for non-custodial staff.

The Corporate Cultural Change Programme that started in 2000 has achieved good results in human resource management. To further enhance performance and promote quality service, the department has embarked on a project to inculcate a quality customer-oriented culture among the staff. Concerted effort has also been made to develop an Integrated Performance Management System to facilitate the operation and coordination of various human resource functions such as recruitment, training, career development and succession planning. The department will continue to put forward human resource initiatives to translate strategies into action.

To implement the concepts of lifelong learning and self advancement, proactive action has been taken to establish an e-learning platform for all staff of the department. In this connection, web-based training materials are being developed. To provide staff with diversified knowledge, the department organises a Programme in Penology with the School of Continuing Studies of the Chinese University of Hong Kong and sponsors suitable staff members to attend relevant courses run by local universities as well as other government departments.

In an effort to broaden the perspective of staff and keep them abreast of the latest trends and developments in correctional services world-wide, overseas visits, training and conferences are arranged for them from time to time.

Visiting Justices

Penal institutions are visited by Justices of the Peace fortnightly or monthly, depending on the type of institution. The Justices receive and investigate complaints, inspect diets and report on living and working conditions. They may also advise the