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EMPLOYMENT
Callers are guided by the computer-operated answering facility of the service to select from a wide range of pre-recorded messages. They can also obtain information leaflets directly through the system if they have a fax machine. The system, with Chinese and English language options, operates round-the-clock. Staff operators are also available to deal with more complicated enquiries during office hours.
During the year, a total of 1 427 186 calls were handled by the service.
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