ENG-1990 — Page 314

PUBLIC ORDER

inspections was overhauled in 1989 and a new style of inspection known as 'Resource Management Study' has been introduced to ensure that the best use is made of all resources available. Ten Management Resources Studies have so far been commissioned.

Complaints Against Police

The Complaints Against Police Office (CAPO) investigates all complaints from the public concerning the conduct and behaviour of members of the police force - including civilian staff and auxiliary police officers. The investigation of all complaints against police is monitored by the Police Complaints Committee.

The decrease in complaints recorded in 1987 and 1988 reversed slightly in 1989 when 3 221 complaints were received and the upward trend was maintained in 1990 when 3 437 complaints were lodged. This represents an increase of 6.7 per cent from the complaints received in 1989.

A total of 52 police officers were disciplined and six charged with offences resulting from complaints. The rate of substantiated complaints was four per cent against one per cent classified as false. Complaints of assault, neglect of duty and conduct/manner made up the majority of the complaints, representing 78.6 per cent of the total.

The system of informal resolution with limited application was put on trial and evaluated during the year. Criteria for application need to be extended for the system to work for the force as a whole.

In addition to investigating complaints, CAPO has a preventive role and is responsible for educating the force on complaint trends and how they can be avoided. Throughout the year, lectures and seminars on complaint prevention continued to be organised for junior police officers with the aim of improving public relations and reducing situations of conflict.

Planning and Development

Five major projects were completed during the year: Phase I of the new Police Headquarters designed to accommodate specialist units in a six-storey building; Phases I and II of the new Police Tactical Unit Headquarters at Fanling; expansion of the Tai Lam Chung Marine West Division Base; Hung Hom Divisional Police Station, and Tai Hing Divisional Police Station at Tuen Mun.

Major construction work commenced on Tui Min Hoi Marine East Division Base at Sai Kung and continued on five other projects: Ma On Shan District Headquarters and Divisional Police Station; Tsuen Wan District Headquarters and Tsuen Wan West Divisional Police Station; Tseung Kwan O District Headquarters and Divisional Police Station; Waterfront Divisional Police Station, and Tin Shui Wai Divisional Police Station.

Following the publication of the Port and Airport Development Strategy in 1989, the formulation of the force's plans for the future policing of Lantau Island commenced early in 1990. Among other things, the construction of the new airport and its related in- frastructure on the north shore of Lantau Island will require considerable enhancement of police resources in the area.

Communications

The Second Generation Command Control System (CC II) went live in Kowloon Region in September 1990. In the new Regional Command and Control Centre, the Automatic

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