ENG-1965 — Page 256

PRESS, BROADCASTING AND CINEMA

On average the three enquiry centres in the central district, Wan Chai and Kowloon handled 13,358 enquiries a month in 1965, excluding 15,016 telephone enquiries resulting from the four typhoons that affected the Colony during the year. In its work and organization the Public Enquiry Service is somewhat similar to citizens' advice bureaux in other parts of the world and its emphasis is to give a sympathetic hearing, coupled with helpful advice and practical assistance. All centres have specially trained staff, each member speaking English, Cantonese and a number of other Chinese dialects. Results show that the service is a valuable instrument for improving the government's relations with the public.

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