REPORT OF THE DIRECTORS (CONTINUED)
BUSINESS REVIEW (Continued)
Account of Key Relationships with Employees, Customers and Suppliers
The Group seeks to cultivate positive relationships with our key stakeholder groups by upholding the highest standards of business ethics and taking their interests into full account. We regularly engage and communicate with our employees, customers and suppliers and respond in a timely manner to address their needs and concerns.
Employees
The Group is steadfast in providing a supportive, inclusive, caring and safe work environment, with a strong emphasis on equal opportunities, and a fair and transparent recruitment process. All relevant anti-discrimination and personal data protection regulations are strictly observed. Our employees are remunerated with competitive salaries and benefits commensurate with work experience and job duties. To support staff learning and development, the Group encourages our employees to pursue different interests and offers internal and external opportunities to realise their full potential. We ensure our work environments are free from any potential occupational health and safety hazards. At shipyard operation, a Safety Committee was established to oversee health and safety measures and initiatives. Regular inspections are carried out by our Safety Officer to ensure safe operational practices and identify areas for rectification as appropriate.
Customers
The Group aspires to provide efficient, professional and quality services to satisfy customers' needs. To gather their thoughts and suggestions, we conduct regular customer satisfaction surveys and review detailed client feedback from the Service Evaluation Record. Analysing customer engagement data helps the Group to improve performance and develop business strategies which align with customer expectations. Our Ferry, Shipyard and Harbour Cruise - Bauhinia operations adopt the internationally recognised ISO 9001:2015 Quality Management Systems, to ensure accountability for our quality standards. We operate with a high level of business ethics and product responsibility, and strictly comply with all relevant intellectual property rights and customer data privacy regulations.
Suppliers
To demonstrate corporate responsibility, the Group extends its sustainability values throughout our supply chain. Our Code of Conduct provides guidance for fair and open procurement and tendering procedures, and ensures impartial and unbiased selection of competent suppliers and contractors. Through our Supplier Evaluation Report and Supplier Performance Review, we assess the suitability and performance of our suppliers and contractors regularly. These appraisals allow us to maintain our consistent service quality. All suppliers and contractors must comply with all local environmental, employment and safety related
regulations.
Compliance Status with Relevant Laws and Regulations that have a Significant Impact on the Business
During the reporting year, there were no reported cases of non-compliance with applicable laws and regulations in Hong Kong on the environment, labour standards, occupational health and safety, anti-corruption, and customer privacy and intellectual property that have a significant impact on the Group.
MAJOR CUSTOMERS AND SUPPLIERS
The information in respect of the Group's purchases attributable to the major suppliers during the year is as
follows:
The largest supplier
Five largest suppliers in aggregate
Percentage of the Group's total purchases
21.9%
42.3%
No analysis in respect of the Group's major customers is
shown as the percentage of revenue attributable to the
Group's five largest customers is less than 30%.
Hong Kong Ferry (Holdings) Company Limited
15
香港公共圖書館 Hong Kong Public Lit:aries
Annual Report 2018
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