ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT (CONTINUED)
7.
VALUE CHAIN MANAGEMENT (Continued)
b. Responsible Products and Services (Continued)
Case Study - Protecting customer data and privacy
Cyberattacks have been an increasing risk for businesses in Hong Kong in recent years. Since Harbour Cruise - Bauhinia handles a substantial amount of personal data every day, we take extra precautions in building layers of IT security measures to safeguard customer data.
All computer systems and networks in Hong Kong Ferry Group have anti-virus software and firewalls installed.
All web servers recording all access activities and the log files are regularly reviewed to check for any abnormal activities.
Database privileges and roles are set to each staff-user individually to prevent confidential data
exposure.
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The internet connection between Harbour Cruise Bauhinia Office and the database server is connected and protected by VPN channels.
Data masking techniques have been implemented on all critical databases.
The Harbour Cruise - Bauhinia web-based online booking system is protected by SSL-encrypted
connection.
To better protect customer privacy, Harbour Cruise Bauhinia customers can decide whether or not to receive promotional information during online registration, and such option can be changed anytime without any restrictions.
We also observe and respect intellectual property rights. At Harbour Cruise - Bauhinia, we comply with music copyright laws and have paid music royalties under a Copyright Music Performance Licence Contract. The Harbour Cruise - Bauhinia is also registered as a trademark with the Trade Marks Registry, Intellectual Property Department of the Hong Kong Government.
8.
THE WAY FORWARD
We are excited by the progress that we have made so far in our sustainability journey, and are prepared to face the challenges ahead of us. We are committed to stepping up efforts in our initiatives, and building closer ties with our stakeholders as well as the local community. Looking ahead, we strive to improve our energy performance, enhance the well-being of our employees, provide high quality services to our customers and extend our care to the wider community.
For the past 95 years, from one generation to another, we have been with the people in Hong Kong supporting local development through the ups and downs. As economy prospers and society advances, we are proud to be a part of the transformation. We will continue to uphold our long standing "people-first" principle and put it into full practice in the upcoming ESG initiatives. With our commitment and determination, we will continue our mission to achieve sustainable development for Hong Kong Ferry Group and our precious city in years to come.
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Hong Kong Ferry (Holdings) Company Limited Annual Report 2017
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