BUSINESS REVIEW (Continued)
Account of Key Relationships with Employees, Customers and Suppliers
The Group upholds the highest standards of business ethics that govern how we maintain our relationships with our key stakeholders. We regularly engage and communicate with our employees, customers and suppliers and provide rapid and effective responses to address their needs and concerns.
loyees
Employees are the cornerstone of our long-term success. The Group appreciates and recognises our employees by offering competitive remuneration packages, attractive fringe benefits, and undertaking a fair annual appraisal exercise which enables employees to assess their progress and plan their career development. As an equal opportunity employer, we have created a fair and transparent recruitment process for talent acquisition, where all relevant anti-discrimination and personal data protection regulations are strictly observed. The Group understands the importance of enhancing the work skills, capabilities, and professional knowledge of our people. Thus, we encourage our employees to pursue different interests and provide internal and external trainings to unleash their full potential. To ensure workplace health and safety, the Safety Committee was established to oversee safety matters and mitigate potential occupational health and safety risks at The Hong Kong Shipyard Limited. Regular safety inspections are carried out by our Safety Officer to ensure safe operations and identify areas for rectification as appropriate.
Customers
The Group endeavours to provide safe, reliable and thoughtful services to fulfil our customers' expectations and cater to their needs. We engage our customers through regular customer satisfaction surveys and detailed client feedback from the Service Evaluation Record, which enables us to learn about our strengths and weaknesses and understand customers' expectations regarding our services. Analysing the results from the customer engagement helps the Group to develop business strategies and improve performances which align with customer expectations. Our Ferry, Shipyard and Harbour Cruise - Bauhinia operations adopt the internationally recognised ISO 9001:2008 Quality Management Systems, which provide an effective internal protocol to control the quality of the products and services we deliver across our diversified operations. The Group
observes and respects all customer data privacy and intellectual property rights by strictly complying with all relevant laws and regulations.
Suppliers
As a long-standing company in Hong Kong, we maintain long-term relationships with our key suppliers and business partners. The Group regularly updates our database of approved suppliers and carries out performance reviews to assess the quality of our suppliers' services through a Supplier Evaluation Report and Supplier Performance Review. All suppliers and contractors must comply with all local environmental, employment and safety related regulations. Our Code of Conduct governs the fairness and openness of our procurement and tendering procedures, which ensures impartial and unbiased selection of competent suppliers and contractors.
Compliance Status with Relevant Laws and Regulations that have a Significant Impact on the Business
During the reporting year, the Group received no reported cases of non-compliance with applicable standards, laws and regulations on the environment, labour standards, occupational health and safety, anti-corruption, customer privacy and intellectual property in Hong Kong.
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Hong Kong Ferry (Holdings) Company Limited Annual Report 2017
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