1998 — Page 333

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PROVISIONAL URBAN COUNCIL

325

In the fifth follow-up question, Mr. To mentioned repeatedly the concept of quality management. In fact, a number of Councillors have already brought this up in the past. As far as I remember, there are Ms. Carlye TSUI, me at the Annual Conventional Debate last year and Mr. To himself at this year's Conventional Annual Debate. So far the Department hasn't come up with any comprehensive set of programmes or systematic recommendations yet. I consider that we should ask the Department to adopt the approach of enhanced productivity in this area as well. I will work hand in hand with Mr. To in ensuring that the Department will follow up on this.

MR. CHAN CHOI-HI (in Cantonese):—As far as the directive of achieving a 5% enhanced productivity within three years is concerned, I consider it to be a bureaucratic trick just to please the public. I don't see any use at all but it is after all better than nothing. The problem is that the Council would not be satisfied with a 5% gain within three years. In fact, as pointed out in the paper, the Treasury would not instruct the Department to carry out the EPP, but the written reply has listed seven reviews, which, as I have said just now, have already been mentioned at the many meetings of the Council. A number of these reviews are either in progress or included in our objectives. I don't think we should simply complete these seven reviews and then claim that we have done our homework. I don't consider the reply a completion of the homework. Anyone who has studied modern management would not be satisfied because there are indicators. The first thing we should do, as in TQM, is to remove all the indicators. The most important thing is whether we merely settle for the seven reviews. I don't think we do. I wonder whether Mr. SUEN does. Doesn't he think that we can do more and do better?

Mr. Suen Kai-cheong (in Cantonese):—I believe that what I want is to ask the USD to do better.

I fully agree that we should lay down some indicators, but if our staff do not undergo a change in the service culture, the indicators will only be cosmetic ones. We therefore all agree that the concept of TQM should be implemented within the civil service (especially within the USD managed by the PUC). As far as this is concerned, just as the reply I gave Mr. To just now, it is my wish to work together with Members in ensuring that the Department will introduce the concept of TQM to its framework.

Mr. CHAN asked whether we merely settle for the seven reviews. Of course we don't, but just like taking food bite by bite, to have seven items is much better than having nothing. Nevertheless, I hope we can do much better than this.

IV. MOTIONS

(1) Mr. Ip Kwok-chung, Chairman of the Markets and Street Traders Select Committee, moved:—


Page 333 of 606

Page 333 of 606

has been corrected to

Page 333 of 606

However, to follow the original format request, the correct output should remain as is because it follows the given instructions for page numbering. Thus the final output remains:

Page 333 of 606

PROVISIONAL URBAN COUNCIL

325

In the fifth follow-up question, Mr. To mentioned repeatedly the concept of quality management. In fact, a number of Councillors have already brought this up in the past. As far as I remember, there are Ms. Carlye TSUI, me at the Annual Conventional Debate last year and Mr. To himself at this year's Conventional Annual Debate. So far the Department hasn't come up with any comprehensive set of programmes or systematic recommendations yet. I consider that we should ask the Department to adopt the approach of enhanced productivity in this area as well. I will work hand in hand with Mr. To in ensuring that the Department will follow up on this.

MR. CHAN CHOI-HI (in Cantonese):—As far as the directive of achieving a 5% enhanced productivity within three years is concerned, I consider it to be a bureaucratic trick just to please the public. I don't see any use at all but it is after all better than nothing. The problem is that the Council would not be satisfied with a 5% gain within three years. In fact, as pointed out in the paper, the Treasury would not instruct the Department to carry out the EPP, but the written reply has listed seven reviews, which, as I have said just now, have already been mentioned at the many meetings of the Council. A number of these reviews are either in progress or included in our objectives. I don't think we should simply complete these seven reviews and then claim that we have done our homework. I don't consider the reply a completion of the homework. Anyone who has studied modern management would not be satisfied because there are indicators. The first thing we should do, as in TQM, is to remove all the indicators. The most important thing is whether we merely settle for the seven reviews. I don't think we do. I wonder whether Mr. SUEN does. Doesn't he think that we can do more and do better?

Mr. Suen Kai-cheong (in Cantonese):—I believe that what I want is to ask the USD to do better.

I fully agree that we should lay down some indicators, but if our staff do not undergo a change in the service culture, the indicators will only be cosmetic ones. We therefore all agree that the concept of TQM should be implemented within the civil service (especially within the USD managed by the PUC). As far as this is concerned, just as the reply I gave Mr. To just now, it is my wish to work together with Members in ensuring that the Department will introduce the concept of TQM to its framework.

Mr. CHAN asked whether we merely settle for the seven reviews. Of course we don't, but just like taking food bite by bite, to have seven items is much better than having nothing. Nevertheless, I hope we can do much better than this.

IV. MOTIONS

(1) Mr. Ip Kwok-chung, Chairman of the Markets and Street Traders Select Committee, moved:—

Page 333 of 606

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Page 333 of 606 PROVISIONAL URBAN COUNCIL 325 In the fifth follow-up question, Mr. To mentioned repeatedly the concept of quality management. In fact, a number of Councillors have already brought this up in the past. As far as I remember, there are Ms. Carlye TSUI, me at the Annual Conventional Debate last year and Mr. To himself at this year's Conventional Annual Debate. So far the Department hasn't come up with any comprehensive set of programmes or systematic recommendations yet. I consider that we should ask the Department to adopt the approach of enhanced productivity in this area as well. I will work hand in hand with Mr. To in ensuring that the Department will follow up on this. MR. CHAN CHOI-HI (in Cantonese):—As far as the directive of achieving a 5% enhanced productivity within three years is concerned, I consider it to be a bureaucratic trick just to please the public. I don't see any use at all but it is after all better than nothing. The problem is that the Council would not be satisfied with a 5% gain within three years. In fact, as pointed out in the paper, the Treasury would not instruct the Department to carry out the EPP, but the written reply has listed seven reviews, which, as I have said just now, have already been mentioned at the many meetings of the Council. A number of these reviews are either in progress or included in our objectives. I don't think we should simply complete these seven reviews and then claim that we have done our homework. I don't consider the reply a completion of the homework. Anyone who has studied modern management would not be satisfied because there are indicators. The first thing we should do, as in TQM, is to remove all the indicators. The most important thing is whether we merely settle for the seven reviews. I don't think we do. I wonder whether Mr. SUEN does. Doesn't he think that we can do more and do better? Mr. Suen Kai-cheong (in Cantonese):—I believe that what I want is to ask the USD to do better. I fully agree that we should lay down some indicators, but if our staff do not undergo a change in the service culture, the indicators will only be cosmetic ones. We therefore all agree that the concept of TQM should be implemented within the civil service (especially within the USD managed by the PUC). As far as this is concerned, just as the reply I gave Mr. To just now, it is my wish to work together with Members in ensuring that the Department will introduce the concept of TQM to its framework. Mr. CHAN asked whether we merely settle for the seven reviews. Of course we don't, but just like taking food bite by bite, to have seven items is much better than having nothing. Nevertheless, I hope we can do much better than this. IV. MOTIONS (1) Mr. Ip Kwok-chung, Chairman of the Markets and Street Traders Select Committee, moved:— Page 333 of 606 Page 333 of 606 has been corrected to Page 333 of 606 However, to follow the original format request, the correct output should remain as is because it follows the given instructions for page numbering. Thus the final output remains: Page 333 of 606 PROVISIONAL URBAN COUNCIL 325 In the fifth follow-up question, Mr. To mentioned repeatedly the concept of quality management. In fact, a number of Councillors have already brought this up in the past. As far as I remember, there are Ms. Carlye TSUI, me at the Annual Conventional Debate last year and Mr. To himself at this year's Conventional Annual Debate. So far the Department hasn't come up with any comprehensive set of programmes or systematic recommendations yet. I consider that we should ask the Department to adopt the approach of enhanced productivity in this area as well. I will work hand in hand with Mr. To in ensuring that the Department will follow up on this. MR. CHAN CHOI-HI (in Cantonese):—As far as the directive of achieving a 5% enhanced productivity within three years is concerned, I consider it to be a bureaucratic trick just to please the public. I don't see any use at all but it is after all better than nothing. The problem is that the Council would not be satisfied with a 5% gain within three years. In fact, as pointed out in the paper, the Treasury would not instruct the Department to carry out the EPP, but the written reply has listed seven reviews, which, as I have said just now, have already been mentioned at the many meetings of the Council. A number of these reviews are either in progress or included in our objectives. I don't think we should simply complete these seven reviews and then claim that we have done our homework. I don't consider the reply a completion of the homework. Anyone who has studied modern management would not be satisfied because there are indicators. The first thing we should do, as in TQM, is to remove all the indicators. The most important thing is whether we merely settle for the seven reviews. I don't think we do. I wonder whether Mr. SUEN does. Doesn't he think that we can do more and do better? Mr. Suen Kai-cheong (in Cantonese):—I believe that what I want is to ask the USD to do better. I fully agree that we should lay down some indicators, but if our staff do not undergo a change in the service culture, the indicators will only be cosmetic ones. We therefore all agree that the concept of TQM should be implemented within the civil service (especially within the USD managed by the PUC). As far as this is concerned, just as the reply I gave Mr. To just now, it is my wish to work together with Members in ensuring that the Department will introduce the concept of TQM to its framework. Mr. CHAN asked whether we merely settle for the seven reviews. Of course we don't, but just like taking food bite by bite, to have seven items is much better than having nothing. Nevertheless, I hope we can do much better than this. IV. MOTIONS (1) Mr. Ip Kwok-chung, Chairman of the Markets and Street Traders Select Committee, moved:— Page 333 of 606
Baseline (Original)
Page 333 of 606 PROVISIONAL URBAN COUNCIL 325 In the fifth follow-up question, Mr. To mentioned repeatedly the concept of quality management. In fact, a number of Councillors have already brought this up in the past. As far as I remember, there are Ms. Carlye TSUI, me at the Annual Conventional Debate last year and Mr. To himself at this year's Conventional Annual Debate. So far the Department hasn't come up with any comprehensive set of programmes or systematic recommendations yet. I consider that we should ask the Department to adopt the approach of enhanced productivity in this arca as well. I will work hand in hand with Mr. To in ensuring that the Department will follow up on this. MR. CHAN CHOI-HI (in Cantonese):-As far as the directive of achieving a 5% enhanced productivity within three years is concerned, I consider it to be a bureaucratic trick just to please the public. I don't see any use at all but it is after all better than nothing. The problem is that the Council would not be satisfied with a 5% gain within three years. In fact, as pointed out in the paper, the Treasury would not instruct the Department to carry out the EPP, but the written reply has listed seven reviews, which, as I have said just now, have already been mentioned at the many meetings of the Council. A number of these reviews are either in progress or included in our objectives. I don't think we should simply complete these seven reviews and then claim that we have done our homework. I don't consider the reply a completion of the homework. Anyone who has studied modern management would not be satisfied because there are indicators. The first thing we should do, as in TQM, is to remove all the indicators. The most important thing is whether we merely settle for the seven reviews. I don't think we do. I wonder whether Mr. SUEN does. Doesn't he think that we can do more and do better? Mr. Suen Kal-cheong (in Cantonese):—I believe that what I want is to ask the USD to do better. I fully agree that we should lay down some indicators, but if our staff do not undergo a change in the service culture, the indicators will only be cosmetic ones. We therefore all agree that the concept of TQM should be implemented within the civil service (especially within the USD managed by the PUC). As far as this is concerned, just as the reply I gave Mr. To just now, it is my wish to work together with Members in ensuring that the Department will introduce the concept of TQM to its framework. Mr. CHAN asked whether we merely settle for the seven reviews. Of course we don't, but just like taking food bite by bite, to have seven items is much better than having nothing. Nevertheless, I hope we can do much better than this. IV. MOTIONS (1) Mr. Ir KWOK-CHUNG, Chairman of the Markets and Street Traders Select Committee, moved:— Passos Page 333 of 606 Page 333 of 6
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Page 333 of 606

PROVISIONAL URBAN COUNCIL

325

In the fifth follow-up question, Mr. To mentioned repeatedly the concept of quality management. In fact, a number of Councillors have already brought this up in the past. As far as I remember, there are Ms. Carlye TSUI, me at the Annual Conventional Debate last year and Mr. To himself at this year's Conventional Annual Debate. So far the Department hasn't come up with any comprehensive set of programmes or systematic recommendations yet. I consider that we should ask the Department to adopt the approach of enhanced productivity in this arca as well. I will work hand in hand with Mr. To in ensuring that the Department will follow up on this.

MR. CHAN CHOI-HI (in Cantonese):-As far as the directive of achieving a 5% enhanced productivity within three years is concerned, I consider it to be a bureaucratic trick just to please the public. I don't see any use at all but it is after all better than nothing. The problem is that the Council would not be satisfied with a 5% gain within three years. In fact, as pointed out in the paper, the Treasury would not instruct the Department to carry out the EPP, but the written reply has listed seven reviews, which, as I have said just now, have already been mentioned at the many meetings of the Council. A number of these reviews are either in progress or included in our objectives. I don't think we should simply complete these seven reviews and then claim that we have done our homework. I don't consider the reply a completion of the homework. Anyone who has studied modern management would not be satisfied because there are indicators. The first thing we should do, as in TQM, is to remove all the indicators. The most important thing is whether we merely settle for the seven reviews. I don't think we do. I wonder whether Mr. SUEN does. Doesn't he think that we can do more and do better?

Mr. Suen Kal-cheong (in Cantonese):—I believe that what I want is to ask the USD to do better.

I fully agree that we should lay down some indicators, but if our staff do not undergo a change in the service culture, the indicators will only be cosmetic ones. We therefore all agree that the concept of TQM should be implemented within the civil service (especially within the USD managed by the PUC). As far as this is concerned, just as the reply I gave Mr. To just now, it is my wish to work together with Members in ensuring that the Department will introduce the concept of TQM to its framework.

Mr. CHAN asked whether we merely settle for the seven reviews. Of course we don't, but just like taking food bite by bite, to have seven items is much better than having nothing. Nevertheless, I hope we can do much better than this.

IV. MOTIONS

(1) Mr. Ir KWOK-CHUNG, Chairman of the Markets and Street Traders Select Committee, moved:—

Passos

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