10.95. More than 5,000 complaints of high charges were received during the year. About 4,000 of these were due to increased consumption by the complainant and the remainder were due to defective meters or leakage from plumbing systems.
STAFF, TRAINING AND WELFARE
Staff
10.96. During the year Mr. WILMOT-MORGAN retired as Director of Water Supplies and was replaced by Mr. A. S. ROBERTSON. Mr. W. T. KNIGHT was acting Director during the absence of both these officers.
10.97. Nine members of the staff, who have each served for more than 25 years, retired during the year.
Training
10.98. Courses were continued during the year for serving officers who wished to be trained as house service inspectors and twelve trainees satisfactorily completed a six-month course.
10.99. Eight apprentice engineers on agreement were undergoing practical training with the department under the Practical Training Scheme of the Institution of Civil Engineers.
10.100. The existing Trade Apprenticeship Scheme was modified to take into account the new Government Technical and Craft Apprenticeship Schemes. Apprentices being trained on the existing scheme will however complete their training under the existing scheme.
10.101. During the year the first of the New Technical Apprentices were recruited.
Welfare
10.102. The office welfare activities took on a new look with the appointment of Mr. YUE Kam-kau as the Waterworks Welfare Officer. The Welfare Officer has so far confined his activities to such things as sick visiting, counselling, obtaining Government and Welfare loans, and assisting with Legal Aid matters, but he is now looking into the possibilities of establishing staff consultative committees within the Department.
132
10.95. More than 5,000 complaints of high charges were received during the year. About 4,000 of these were due to increased consump- tion by the complainant and the remainder were due to defective meters or leakage from plumbing systems.
STAFF, TRAINING AND WELFARE
Staff
10.96. During the year Mr. WILMOT-MORGAN retired as Director of Water Supplies and was replaced by Mr. A. S. ROBERTSON. Mr. W. T. KNIGHT was acting Director during the absence of both these officers.
10.97. Nine members of the staff, who have each served for more than 25 years, retired during the year.
Training
10.98. Courses were continued during the year for serving officers who wished to be trained as house service inspectors and twelve trainees satisfactorily completed a six-month course.
10.99. Eight apprentice engineers on agreement were undergoing practical training with the department under the Practical Training Scheme of the Institution of Civil Engineers.
10.100. The existing Trade Apprenticeship Scheme was modified to take into account the new Government Technical and Craft Apprenticeship Schemes. Apprentices being trained on the existing scheme will however complete their training under the existing scheme.
10.101. During the year the first of the New Technical Apprentices were recruited.
Welfare
10.102. The office welfare activities took on a new look with the appointment of Mr. YUE Kam-kau as the Waterworks Welfare Officer. The Welfare Officer has so far confined his activities to such things as sick visiting, counselling, obtaining Government and Welfare loans, and assisting with Legal Aid matters, but he is now looking into the possibilities of establishing staff consultative committees within the Department.
132
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