1992 — Page 35

業務回顧報告書 MANAGEMENT

MANAGEMENT REVIEW OF OPERATIONS

Each bus captain trainee undertakes an intensive. four-week programme, with emphasis placed on vehicle familiarisation, study of the routes, and passenger relations including courtesy-training.

After qualification, trainees are always welcome back to the Training Unit to ask for advice from their

instructors, and their performance is regularly monitored by the Company.

Counselling Unit

A counselling unit has been set-up by the Insurance Department to give advice and guidance to bus captains involved in traffic accidents. Besides providing consultancy services in safe driving techniques, counsellors also act as an alternative channel of communication with management, through which the bus captains can report difficulties relating to their job and make suggestion.

Counsellors can pass suggestions or grievances to the appropriate department for further actions, if necessary. They also help to build up the self-esteem of bus captains to enable them to better realize the importance of their role in KMB's endeavours to provide better services to the public.

各見習車長均須參加為期四個星期緊密課 程,訓練重點在於熟習巴士性能、認識路線, 以及與乘客之關係,包括禮貌訓練等。培訓及 格後,見習車長仍可隨時返回訓練組諮詢導 師,而本公司則定期監察見習車長之表現。

輔導組

輔導組乃由保險部設立,旨在向涉及交通意外 之車長提供意見及指導。除提供有關安全駕駛 技巧之顧問服務外,輔導員亦成為與管理階層 溝通之另一渠道,各車長可透過輔導員反映工 作上所遇到困難以及提出各種建議。

如有必要,輔導員可將建議或不滿向有關部門 反映,以採取進一步行動。輔導員亦幫助車長 建立自信,使車長們認識到,在九巴致力為市 民大衆提供更佳服務時,彼等之職責尤其重 要。

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