1991 — Page 17

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巴士服務研討會

青界東立法局議員劉慧卿 暨 九龍汽車(一九三三)有限公司

KMB organized "KMB Services Forum" with Legislative

Councillors to collect the views of the Public.

九巴與立法區議員合辦「巴士服務研討會」,收集市民意 見。

KMB's Passenger Enquiry Hotline is both a means of providing information to customers, as well as a means of gathering their complaints and opinions.

九巴之乘客諮詢熱線為市民提供資料外,並收集乘客各項 投訴及意見。

customers'

complaints. All suggestions and complaints are seriously considered and action is taken as quickly as possible to rectify any deficiency.

A further step to improve communications was the decision to open our first Customer Services Centre in the New Town Plaza shopping arcade in Shatin in April 1992. The goal of this Centre is to provide

customers with an opportunity to file their complaints, suggestions and problems face to face to a company representative.

Our services have improved in a number of areas and I would like to highlight some developments. We have continued to upgrade our bus fleet and have increased the number of air-conditioned buses.

We introduced the 300 series of cross-harbour routes to provide commuters with a morning alternative to the crowded MTR compartments.

另一項藉以增進溝通之方法,就是本公司已決定於 一九九二年四月在沙田新城市廣場之購物商場內設 立首個乘客諮詢中心。設立該中心之目的,是要讓 乘客有機會向公司代表面對面提出各項投訴,建議 及問題。

本公司之服務在多方面均有改善,本人謹列舉其中 若干重要之發展項目。本公司一直致力提高巴士車 隊之質素,並已增購多部冷氣巴士。新開設之300系 過海隧道巴士線,可於早上為乘客提供另一選擇, 免受地鐵車廂過度擠迫之苦。一九九一年十二月十 三日,本公司首創「音樂巴士」服務,令乘客於車 程中欣賞美妙之輕音樂

。

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