TNAG-2079-FCO40-2959-Hong-Kong-press-coverage-and-reports-1990 — Page 37

གང་ས་ན་་་་་་་་་་་་་་

CONFIDENTIAL

(k)

Grant of Land

Grants of Land

by

Cmy facilicies

Private Treaty Grant for major such as studios etc, will not

be

considered.

(I)

Non-franchised Telecommunications

(m)

of

The operating conditions for the provision non-franchised telecommunications services uncil, at least, 30 June 1995 include the following:

(E)

(ii)

and

private leased circuits for third party use for voice transmission (local private leased circuits and the local segment Of international private leased circuits), the local segmenc Of IDD (used for voice telephony) are considered to be part of the Hong Kong Telephone Co.'s current franchise and cannot, therefore, be provided by the second network licensee; and

no indication can be given at this stage as Co whether the second network will be allowed to provide the full range of local voice telephony services after 30 June 1995.

the

Given these conditions, you are invited to provide information оп your intentions in the period up until 30th June 1995, concerning non-franchised telecommunications services intend to provide, and the extent Of your intended service area.

Customer Service

you

The CHY licensee will be required under codes of practice

pursue goals on customer service, which will include:

(1) Making all service calls within 24 hours.

(ii)

CO

Installation of the necessary equipment and employment of staff to support prompt and

fficient response

customer calls. Specifically calls should generally be answered within 30 seconds and "on-hold" time should 200 exceed 30 seconds. Call apandonment by customers should be kept

kept co less than 7.53.

(414) Logging

calls

and

providing

Broadcasting Authority with statistics show that goals are being achieved.

che

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