30
In confidence
8.5 ODA is the Council's biggest external client. The UK and overseas offices aim to supply full satisfaction to ODA and to their programme participants. Simultaneously, the UK offices provide services for Council programmes in aid countries which take account of ODA objectives and contribute to the total British aid operation.
8.6 The restructuring of the Council will enhance the quality and efficiency of services. The Council intends to address price competitiveness by relocating to Manchester many of the headquarters departments involved in managing these programmes. The departments handling long-term interchange programmes, English language promotion, libraries, books and information, and education and science advisory and project services are all proposed for relocation.
8.7 The Council's UK operations' response to new client needs and to competition growing in range is:
• to ensure that the Council's services exactly meet requirements and deliver the best available value for money
• to keep fully informed of clients' opinion of Council performance
• to develop support facilities such as market research, marketing and business relations
• to extend the range and number of clients, at home and overseas, with whom the Council can successfully collaborate.
9 Interchange of people (British Council visits to Britain and scholarships, Client-Funded Training (CFT), Commonwealth Scholarship and Fellowship Plan, courses, Foreign and Commonwealth Office Scholarships and Awards Scheme (FCO SAS), specialist visits from Britain, Technical Co-operation Training Programme (TCTP), youth exchanges)
9.1 Interchange of people is a major means of achieving the objectives of both the Council and its main sponsors. Policy control is retained by sponsors and clients for the activities they fund; the control of Council-funded activity rests, with the exception of British Council courses, with Representatives overseas. In the case of FCO and ODA programmes, mechanisms are also determined by the sponsors and scope for the Council to initiate cost savings is limited.
9.2 With the aim of ensuring that the Council retains and develops its agency business and continues to win influence for Britain overseas, principal objectives are:
• to improve the cost effectiveness of procedures in all areas of delegated control and reappraise administrative and funding arrangements with clients
• to introduce improved computer-based systems for control and evaluation, as outlined in CP2
• to increase the Council's share of agency exchanges work
⚫ to improve reception and support services for
inc
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iz:
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ARE & PE £ 2.A
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T
Financial forecast for interchange work
All figures in £ million
Income
ODA agency
FCO agency
Other agency
Revenue
Government grants
Total
1990/91
1991/92
1992/93
1993/94
102
107
111
116
20
21
21
21
15
15
15
15
6
23
24
25
61
45
41
39
204
211
212
216
Expenditure
Staff and running costs UK
34
36
34
34
Staff and running costs overseas
13
13
13
13
British Council programmes
20
19
18
17
Agency
137
143
147
152
Total
204
211
212
216
Note: these figures include interchange programmes in subject areas described in chapters 10 to 13.
Table 10
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